ربا حلاوي, Senior Operations Executive

ربا حلاوي

Senior Operations Executive

KURBAN TRAVEL

البلد
لبنان - بيروت
التعليم
ماجستير, Travel and Tourism Management
الخبرات
12 years, 7 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :12 years, 7 أشهر

Senior Operations Executive في KURBAN TRAVEL
  • لبنان - بيروت
  • أشغل هذه الوظيفة منذ يونيو 2014

• Research different travel destination options
• Compare prices of different hotels and airlines offers
• Manage travel requirements for groups
• Quote for corporate accounts
• Receive files confirmations
• Follow up and finalize confirmed files
• Book hotels and tickets, and issue travel insurances
• Check visa documents
• Arrange meeting rooms, conference registration, and programs for the whole stay
• Monitor operations on-sight
• Follow payments and invoicing.
• Deal with occurring travel problems, complaints or refunds

Supervisor في THE EXPERTS
  • لبنان - بيروت
  • مايو 2012 إلى يونيو 2014

•Coordinate with vendors and clients and recommend appropriate wedding themes
• Schedule meetings with vendors to provide offers with competitive rates and creative ideas
• Analyze clients requirements and arrange decorations accordingly
• Arrange transport for various supplies and equipments for wedding venues
• Arrange for catering services
• Collect payments on time
• Supervise on site operations and ensure appropriate achievement of all event production

Head Hostess في KRISTIES
  • لبنان - بيروت
  • أكتوبر 2013 إلى يناير 2014

•Greet guests genuinely and escort them
• Respond to guests seating request
• Check seating map
• Resolve seating conflicts

Salesperson في SPORT ET LOISIR
  • لبنان
  • أكتوبر 2011 إلى يوليو 2012

Assist costumers
• Package clothes
• Mark price tags
• Restock empty shelves
• Update visual displays

الخلفية التعليمية

ماجستير, Travel and Tourism Management
  • في Lebanese University
  • يناير 2018

Masters Degree in Sustainable Tourism Development

بكالوريوس, Travel and Tourism Management
  • في Lebanese University
  • يناير 2013

Bachelor in Travel and Tourism Management

Specialties & Skills

Customer Satisfaction
Customer Service
Leadership Capabilities
Team Management
Teamwork
Costumer oriented mindset
Critical thinking and problem solving
Assertiveness
Self-Confidence
Decision making
Working under pressure
Team player
Positive attitude

اللغات

العربية
متمرّس
الانجليزية
متمرّس

التدريب و الشهادات

IATA (الشهادة)
تاريخ الدورة:
January 2013

الهوايات

  • Traveling, Photographing, Dancing, Sports, Music & Public Relations, Social activities.
    Photography Certificate from Mira training center Passionate traveller who visited more than 16 cities worldwide Lebanese championship in Kick boxing , Semi and Light contact. Al Jabal Area championship in Kick boxing Semi Contact .