Service and ops
Indusind Bank
Total years of experience :17 years, 0 Months
• Spearheading functions for retail /HNI clients.
• Managing the whole gamut of customer related transactions & services, online payments, RTGS/NEFT services & foreign remittances.
• Handling end to end processing of FCNR - FD deals and swaps cases.
• Working closely with treasury operations on daily basis for availing daily currency rates, calculating the yields and processing the deals.
• Setting up limits and obtaining the contracts for cases done.
• Handling OD issuance documentation.
• Processing NRI account Opening and Term Deposit.
• Ensuring compliance of KYC norms and RBI guidelines on ongoing basis.
• Attending AML queries raised for accounts with high value transactions and support in resolving the same through AML monitoring team.
• Assisting Operations Manager in Internal Audit as well as Central Bank Audit.
• Relationship Management of Global and Domestic clients under the Corporate Banking Domain.
• Manage payments, queries and operational service on PCM and trade products that include Collections, Payments, and Remittances, NET Banking, Foreign remittances, import export documentation and providing resolutions within agreed TATs.
• To monitor asset case limits, outstanding and obtain INM/APH Credit approvals . Maintain internal MIS and monitor credit guidelines are strictly adhered to at all times.
• Handling the account opening process for the team.
• Processing and managing the FCGPR / ECB (RBI Compliance) related documents.
• Checking and advising documents related to trade transactions such as import payment or export documents Bill discounting, Merchant Trading, L.C advising/negotiating and discounting for the customers. Checking the payments documents and advising clients accordingly.
• Business development though client interaction, cross selling the bank products to the existing client. Responsible as a first point contact for the client for all their banking needs and requirements.
• To ensure compliance of Anti money Laundering and regulations and handling the audit for the department.
• Manage Operational Risk that includes identification, assessment, mitigation, control and reporting’s.
• Uploading of Credit proposal on the system for the region and presenting the proposal to sanctioning committee and handling first hand query and post disbursal documentation.
• To work closely with various internal product teams such as Payment and cash management, Treasury, Trade Service, to ensure that transactions are processed timely .
Highlights:
• Managed the complete recruitment cycle, from requisition initiation to ensure sourcing, consulting candidates, coordinating & organizing interviews, salary negotiations, rolling offers, reference check, acceptance of offer and joining, liaisons, follow- ups, post joining analysis.
Key Responsibilities :
• Handled Professional Staffing Business and managed complete employment life-cycle including recruitment and generic HR across levels and industries.
• Developed, refined and fine-tuned effective methods/ tools for selection and recruitment of people to ensure that right people with the desired level of competence are brought into the organization.
• Ventured all methods of sourcing candidates like college interviews- headhunting, networking, employee referrals, various job portals, professional & social networking sites, industry mapping.
• Single handedly screened and short-listed candidates for NBFC vertical, briefed them about the position, took initial round of interviews and assisting the client in selection and coordination of interviews, offered negotiations and regular follow-up till closures.
• Actively involved in Business Development and explored new avenues to expand the business through high profile clients like Karve Broking, Motilal Oswal, Angle Broking, HDFC Securities, Kotak Securities, HDFC, Axis, ABN & HSBC Bank.
•Developed and maintained open communication among management, clients & candidates and team members.
Diploma in Computer Application . Computer concepts, MS Word, Excel, MS-Access, PowerPoint. TALLY -ERP Summer Training: • HDFC Bank