IT Administrator
APL Logistics - Khalidia International Shipping LLC.(agents)
Total years of experience :16 years, 7 Months
Ensure compliance with established ISO procedures, systems security, contingency plans, internal controls and
standards.
• Monitor the operation and security of all computer hardware and ensure that it is operating properly.
• Initiate, suggest and provide training to end user on various systems like ERP application, procedure, system
change etc.
• Schedule routine, preventative maintenance, daily clerical functions regarding integrity of computer systems
• Serve as primary contact for all servicing of computers, printers, etc. Respond to all users request and provide
them with adequate support
• Liaising with vendors when required
• Carry out the repairs and maintenance of all PCs, printers, telephones, interactive system, key lock system, etc.
• Report status of I.T. & Telecommunication issues to Project Manager.
• Support & Maintenance of I.T. infrastructure including telecommunication.
• Installing, troubleshooting and maintaining Cisco switches, routers and WAP’s.
• Installing, troubleshooting and maintaining windows 2003 /2008 R2 servers
• Configuring and supporting various Application Servers.
• Troubleshooting LAN/WAN network problems and ensuring that the network is optimized.
• Implement Group Policies and security policies for the network.
• Implement technology-related processes, systems and telecommunications
• Maintain all users access request and authorizations (Windows, E-mail etc)
• Installation of software/hardware
• PABX Programming (Nortel, Avaya)
• Configuring Backup programs and ensuring all backup and restore policies are being followed.
• Maintain up-to-date detailed knowledge and records of all system changes, updates, enhancements
• Maintain the documentation of all hardware, software logs, telephone and computer supplies.
Design, Procurement, implementation, maintenance and user management of networks, servers and PCs. Includes IP Connect (MPLS), leased lines, ATM lines,
Configuring Data and Voice VLANs and Implementing Inter-VLAN routing using multi-layer switches.
Troubleshooting & Configuring HP ProLiant Servers - ML 350, ML 370 & DL 380, SunServer Sun Fire X4150
Software installations, network maintenance and Help desk support.
Managed escalations from users business critical issues
Hands on experience with a large set of product lines and solutions from cisco
Evaluate, recommend & implement system enhancements & new functionality
