Manager Operations and Risk Management
Tamweel PJSC
Total years of experience :23 years, 10 Months
Key Deliverables:
Heading a team of 20 + staff of New origination, transfer of properties, Repayments, Post Sales, Lodgment, Disbursement and Securitization units of the department and guiding staff for processing of daily transactions like presentation of customer’s cheques / Standing Instructions to banks on due date, Issuance of liability letter, settlement of finance, Replenishment of cheques from customers, payments to developers, cash flow projections, Documents management e.t.c
Managing the Operations risk of the department and monthly risk reporting to the management
Development and maintenance of effective fraud management and risk governance framework and practices,
Ensure TAT’s are met for each activity.
Minimize operational risk and accuracy rate of not less than 99%.
To introduce and review the internal controls and recommend additional controls for the department prior to product launches e.t.c.
provide feedback on risk controls and review control gaps post risk events
Ensure transactions are processed keeping in mind rules, statutory regulations and adherence to compliance.
Taking active participation in UAT and implementing them in production after achieving desired results.
Monitor of MIS update and completion of checklists and control reports
Ensure adherence to compliance and money laundering activities
Training and Mentoring of staff and cross unit rotation
Maintaining quality of work and cross-functional regulation and support.
Process reengineering and policy implementation
To implement and ensure execution of controls and checks to minimize issues and customer complaints
To ensure that all new projects will be delivered and implemented with no disturbance to the day to day activity
To Plan and direct operating budgets, business planning and strategic development
To create a controlled and secured environment for transaction processing along with policies and procedures in place
To ensure excellent customer service delivery.
Effectively backing up role of Head of Operations during his absence.
Job Profile: Worked in Remittances and Settlement dept. and managed a team of 15 staff which includes: -
•Supervising and guiding staff for processing outgoing, incoming and internal payment transactions. (Local, International, Clearing, Salary processing, Standing Instructions, Inward and outward collections etc. )
•Training of staff and cross unit rotation
•Follow up on investigations / checking of unreconciled items.
•Ensuring preparation of returns and timely submission
•Ensure TAT s are met, and staff comply to FX reporting
•Minimize operational risk and accuracy rate of not less than 99%
•Ensure transactions are processed keeping in mind rules, statutory regulations and adherence to compliance.
•Coordinate the queries relating to offshore unit to ensure completion of processing.
•Handle queries
•Monitor of MIS update and completion of checklists and control reports
•Ensure adherence to compliance and money laundering activities
•Maintaining quality of work and cross-functional regulation and support.
•Volumes and work pressure to be taken care of.
•Ensure adequate BCM plans are in place.
•Doing various kinds of testing in UAT and implementing them in production after achieving desired results.
•Worked on ICCS (Image Cheque Clearing System) project
•Managed the man power and HR Issues of the dept.
Job Profile: Managed a team of executives & officers and supervised front office counters, which includes: -
•Authorization and Verification of all transactions (Cash, Transfer and Clearing )
•Supervise all the operations part of the branch effectively
•Client relationship management
•Compliance of rules/systems and procedures. Control of Housekeeping
•Audit compliance and adherence to findings of the audit.
•Efficient management of Safeguard procedures viz-new accounts, heavy cash transactions etc.
•Overall management of the front office (staff and customers)
•Funds and Cash management - keep cash balance within retention limit.
•Overall customer services - Reduction in time on customer complaint redressal.
•Timeliness of submission of all reports etc to CO/ZO and statutory authorities.
•Timely completion of EOD.
•Monitoring of Zero balance accounts and debit balance accounts and corresponding with customers accordingly
•Complete all back end processes - reversal of pending entries in parking accounts like SL/Others, send TDS challans to tax authorities, making payments to various contractors and vendors, issuing TDS certificates to customers, vendors e.t.c
•Verification of AOFs and Debit Cards before sending to CPU as per KYC norms and Post CPU AOFs - rectification of discrepancies
•Monitoring GL balances, cash retention levels, office accounts, overdrawn accounts and scrutinizing vouchers
•Maintaining Customer retention /customer satisfaction at acceptable levels.
Job Profile: Managed a team of officers and supervised front office counters, which includes: -
•Worked in the Loans & Advances dept. and issued Letter of Credit, Bank Guarantee, Inland Bills management, prepared various reports for circle office, New credit proposal review e.t.c
•All Other works related with Retail Banking like saving and current account Opening, issue and redemption of Term Deposits, DD issue, Cheque Book issue, clearing, cash and transfer entries verification, cash custodian e.t.c
•Demat In charge: handled all the things related with Demat services.
•Efficiently handled the cash counter.
•Also provided services for issue of GOI RBI Relief Bonds