Senior Learning & Development Consultant
Skills Developed LLC
Total des années d'expérience :9 years, 3 Mois
Senior Learning & Development Consultant
Skills Developed LLC, USA Feb 2013 - Present
• Consultant to institutional clients in the Middle East area and trusted deployment agent for international learning
solutions including classroom, virtual, simulation-based, and e-learning programs using licensed content from world
class sources such as Harvard and MIT and localize it to fit expertise level and cultural norms of that region.
• Licensed agent of SHL psychometrics utilized to assist banks in talent selection, training needs analysis, and skill
benchmarking.
• Instructional designer of interactive e-learning modules using Articulate Storyline and expert in administering e-learning
platforms.
Branches Control Manager
Commercial Bank of Qatar, Qatar Nov 2009 - May 2011
• Daily management of all branches encompassing the following key areas: processes and governance, performance
management, people management, sales management, customer service.
• Partner with Audit/Risk teams in reducing internal risk by management of products and operational policies and procedures.
• Develop and build a strong local talent pipeline for future business growth and continuity.
• Ensure that all network staff are adequately educated/trained and able to provide positive support to other
divisions.
2
Unit Head of Training & Career Development
Commercial Bank of Qatar, Qatar Nov 2007 - Nov 2009
• Review and evaluate in-house practices, procedures, and protocols relating to staff education, professional
development, and organizational processes that affect quality and make recommendations on refinements and other
upgrades appropriate to meet needs.
• Perform needs analyses and review organization resources to ensure that learning and development resources exist or are developed to support learning needs based upon projected competencies, organizational changes, and other
external factors, as well as the near- and long-term goals of the organization.
• Design, both in-house and with expert third parties, solutions which includes blended approach to learning such as coaching, classroom training, simulations, self-learning, and on-the-job training.
• Provide direction to members of the training as well as the career development team on activities to align unit
performance with organizational strategic initiatives.
• Partner with all levels of management to determine core competencies required for key positions in the organization and identify specific resources to ensure acquisition and maintenance of those competencies.
• Responsible for management of the organization's training and career development budget.
Branch Manager
Commercial Bank of Qatar, Qatar Sep 2005 - Nov 2007
• Work in conjunction with Regional Manager to establish annual budget projections and monitor budgetary reports
monthly.
• Responsible for the establishment of goals and a business plan to generate sales and additional relationship
opportunities for branch.
• Examine, evaluate, and process loan applications for customers following established procedures for safekeeping and control of assets, records, loan collateral, and securities.
• Coach, mentor and lead branch staff to ensure goals are met and team members are receiving appropriate recognition and guidance. Coordinate activities of stakeholders engaged in servicing customers.
Acting Branch Manager
Bank of America, USA Jun 2003 - Jun 2005
• Responsible for leading a team of sales and service professionals to meet/exceed sales goals and service standards of excellence.
• Routinely communicate with consumer executives, review center performance assessments and update staff on business developments.
• Continually improve banking center performance, operational excellence and associate proficiency in delighting
customers and exceeding satisfaction goals.
• Supervise and coach teams on proper execution of key banking center tactical behaviors while role modeling the desired behaviors.
3
Master of Science in Economics Iowa State University - USA May 2013
Master of Business Administration Webster University - USA May 2005
Bachelor of Arts in Business Administration University of Missouri - USA May 2003
