Project Manager
Handling client financial investments
Total years of experience :11 years, 3 Months
September 2007-october 2011 BS&I (business solution &investment)
Project Manager
-Handling client financial investments
-Project coordination
-Market analyst
-Team building
-Controlling business competition market and success rate
-Understanding economic strategies for the demand and supply market
-Dealing with clients requests
-Account management
-Customer complaints
-Marketing and Monopoly strategies
-Meeting coordinator
February 2005-September 2005 Grand Hotel, (Brighton)
Duty Manager
-Handling all customer feedback and maintaining high standard customer service at all times
-Maintaining and handling availability and knowledge of residential state in-case of emergencies
-managing and handling staff requirements and demands as well as being responsible for their well-being
-always being ready to learn new skills and pass on as much knowledge when required
January 2003-January 2004 Grand Hotel, (Brighton)
Duty Manager
-Responsibility of management and organization for all shift staff members
-Timetable organization
-Responsible for all customer complain handling
-Excellent customer service skills and smart appearance essential
January 2002-December 2002 Langfords hotel
Catering supervisor/night duty manager
-Responsible for other staff members on shift
-Responsible for all cash handling
-Excellent customer service skill and smart appearance essential
-Responsible for customer complaints and any other problems on duty
January 2000-September 2001 Cataract Nile Resorts, (Cairo, Egypt)
Front office assistant manager
-Promoted from bar supervisor to front office assistant manager
-Responsible for international reservations because of ability to speak various languages
-Organization of internal and external resort functions and communications
-Responsible for over seeing the day to day running of the front office and bar
-Excellent appearance and customer service skills essential
January 1999-January 2000 Cravings Restaurant
Assistant Manager
-Responsible for stock control and reconciliation
-Responsible for all staff on duty
-Extensive use of customer service skills
-Menu layout and alteration of silver service and menu based on dinner times
-Met and exceeded health and hygiene standards
September 2001-July 2003 Brighton University AVCE, 4 A levels, Degree Business Management/Staff management
G.N.V.Q level3-4
September 1994- July 1997 Patcham high school G.C.S.E (9 subjects taken) 9 A-D grades achieved
