Shailesh Patel

• Working in the Strategy & Operational Excellence Team, part of the Digital Security Cyber Resilience change programme responsible for building a process around IT security authentication and access management controls
• Implement 2 factor authentication for Remote Access using RSA Tokens and Juniper Unified Access Control devices
• Develop Business Requirement, Business Case, Benefits Register and Realisation Plan, Process Flows
• Manage RAID logs, facilitate workshops to walkthrough process flows and business requirements
• Create new Service Delivery Model inc. SLA/OLA’s, RACI, on-boarding pack, instruction & training guides, new role descriptions, training workshops and communications plans

• Global Oracle ERP eFinance implementation of Procure 2 Pay, Order 2 Cash, Accounts Payable, Accounts Receivable, General Ledger, Fixed Assets & Time in Attendance (HR)
• Integrate Oracle system with various legacy systems (Appian, ISAAC etc.)
• Establish the governance process for on-going update and maintenance of processes
• Assisting with defining Finance Target Operating Model via workshops, forums etc.
• Prepare & manage a plan to align the global ERP project between global and regional processes
• Manage RAID log, escalating appropriately with suggested actions
• Facilitate workshops to walkthrough processes created/benchmarked by Group with senior business stakeholders to capture and document process queries/gaps/variations/user stories
• Validate process queries, variations, user stories, risks and issues with Group Process Design Team
• Work simultaneously across multiple work streams inc. Tax, Treasury, Data Migration
• Conduct impact analysis and lead change rep (change champions) sessions for change management
• Document Change Management activities identified to assist the Change Management Program
• Map missing “as is” processes, establish the most efficient and effective “to be processes” as part of process re-engineering and document key/standard operating procedures
• Creating detailed functional requirements for Salesforce and TM1 integration with Oracle R12
• Assist with testing activities (e.g. developing test scenarios, SIT, UAT)

• Greenfield project to implement ServiceNow on a global scale, part of Transition Services Agreement (TSA) Exit business transformation programme, which also include branch migrations and upgrade to Windows 7
• Worked in discovery/initiation phase with stakeholders/SME’s to elicit information using workshops and interviews, document as-is and to-be processes, carry out gap/impact analysis, determine business and system requirements (BRD/SRS), Functional, Non Functional requirements, Security Requirements, Lean process improvements and create test scripts, scenarios and UAT.
• Created User Stories to determine detailed process gaps & understand requirements for next phase
• Process flows created using Visio/BPMN, together with process template documents (RACI, Roles & Responsibilities) for Incident, Change, Problem and Asset Management (data analysis & validation)
• Reviewed business processes recommending business change to include Configuration Management, process improvements (eg Service Delivery)
• Created Vendor Matrix to track & manage tasks, affected processes and proposed solution
• Working with ServiceNow to translate business and technical requirements, propose solutions to business problems and lead technical solution delivery using Agile/SCRUM method
• Manage product/requirement backlog, priorities with stakeholders

• Project in Quality & Compliance to map/review end to end processes, recommend business change in manufacturing (FMCG)/Healthcare industry using BPCS (ERP/MRP) Legacy system for Supply Chain
• Travelled to 6 manufacturing sites in France, Germany, Italy, South Africa and Greece to successfully capture as-is end to end business processes and Master Data flow within process maps, process catalogue and application landscape diagram for each site, from a GxP and BPCS perspective
• Using risk based approach based on ISO 13485:2003 Quality Management Systems - Requirement for regulatory purposes to qualify and implement business change
• Responsible for planning site visits, organize meetings, to work simultaneously across multiple sites to meet aggressive deadlines, stakeholder management to prioritise requirements and operational needs from different manufacturing teams and manage expectations
• Accountable for managing business process owners across master data, QA, warehouse, financial, manufacturing, procurement & planning, to elicit information and identify gaps via user stories, teleconference, presentations, workshops & meetings
• Scoped, mapped and reviewed all end to end business processes, influencing business change e.g. user access control, goods receiving, Master Data improvement to reduce cycle time and waste
• Supported the Validation Lead in delivering Systems Development Life Cycle (SDLC) documentation traceability matrix, test strategy, test scripts, process flows using Visio, BPMN/UML
• Delivered documents also include "as-is" and "to-be" processes based on any remediation work, training documentation and sessions as part of handover

• Procure 2 Pay (P2P) Project introducing Finance systems OpenAccounts & eBis for nationwide rollout
• Facilitate workshops, user interviews, use cases and using full SDLC (Software Delivery Lifecycle)
• Writing functional/technical specifications for eBIS, OpenHR, Workspace, OpenAccounts
• Reviewing/revising current finance business processes and procedures and proposing improvements
• BPMN/UML (process flow diagram with swim lanes), process re-engineering
• Working with senior stakeholders, CFO, CTO, Financial Controller etc
• Implemented change control procedure, improving communication and transparency
• Designed, setup and management of environments for P2P project, UAT and change control
• Promoted to PM to deliver P2P project based on PDD’s to demonstrable stage
• Project delivery using Agile - working software, customer collaboration and responding to change
• Participate in the project meetings with progress updates, identifying, tracking, reporting and resolving items on risks and issues log
• Involved in defining, analyzing, cleansing SQL Master Supplier Database, including documenting “as-is” and “to-be” field mapping, character sets and data extraction, transformation and loading (ETL)
• Upgrade of Progress database to SQL

• Creating/maintaining standard documentation, standard wiki information for academic applications inc Rhythmix, QReview, IDWorks, SITS etc
• Understanding and detailed gap analysis of current "as-is" processes, where gaps are clearly defined and assessed and defining targeted "to-be" process for several applications and business processes for move from Novell to Microsoft Active Directory
• Carrying out Interviews to understand and document processes in Visio with swim lanes
• Produce Visio based diagrams for use with Incident/Problem/Change management

• Initial 3 month contract to organise and document existing application service process and support.
• Main escalation contact for website, premierinn.com, a £500m+ high transactional website. Looking after customer complaints, credit card issues, bin ranges, ATOS, Datacash for declined transactions and ensuring that service adheres to Whitbread principles. Whitbread operate in an ITIL framework and are very customer focused, requiring a detailed understanding of the customer journey and becoming customer champion.
• Contract renewed to help the transition/migration of applications from support to service delivery.
• Working in head office, corporate environment looking after applications, services and processes. Responsibilities grew to include outlet support, dispersed retail environment.
• Gather requirements, analyse and improve existing end to end processes.
• Worked on service support. service transition and service transformation (what is it now and what is it going to be), driving small projects
• Extensive management of 3rd party suppliers, including off shore suppliers.
 Understanding and detailed gap analysis of current "as-is" processes, where gaps are clearly defined and assessed and defining targeted "to-be" process for several applications, businesses process for Cancer Research and Whitbread
 Capture, document and transfer knowledge of applications, services and processes improvements using workflow diagrams & documentation where necessary to ensure that knowledge is retained within the team and organisation for Cancer Research and Whitbread
 Turnaround of failing process/service within financial controls and delivery schedule that met the customer's needs and obligations at Cancer Research and Whitbread

• Initial 3 month contract (extended to 12 months) to complete like for like DR project.
• Completed “as-is” analysis for all applications for DR project across multiple workstreams
• Further renewal of contract to setup new Application Management Team.
• Successfully completed projects for removal of local admin rights, upgrade to Office 2007
• Certified to work with validated clinical trials applications such as DDO Macro, QAAD and ARISg for installs using risk assessment, IQ/OQ
• Working with project team to move 3 CRM applications into 1 Siebel based SRM application
• Designed and developed morning routine for proactive monitoring of services and applications
• Further renewal of contract to work on multi million pound project to create new Windows 7 VDI infrastructure.
• Detailed and defined gaps for existing applications/processes for new “to-be” Windows 7 target across multiple workstreams
• Successfully designed and implemented new process workflow for application requests, understanding user requirements and upgrades for all applications with organisation.
• Further renewal to become interim Team Leader, responsible for 7 members of staff.
• Trained and developed staff to achieve objectives
 Successfully completed complex implementation of a like for like Disaster Recovery Solution involving a multitude of business applications consisting of SQL/Oracle databases, Middleware, web servers and clients, infrastructure, networks, servers, Citrix farms. £1.2m budget and extended team of 50+.
 Successfully completed a large and complex project to move staff from 8 buildings into 1 new building, changing existing Windows XP desktop solution to a Windows 7 VDI solution. £3m budget and extended team of 50+.
 Completed project to automate existing manual Change Control process and introduce CMDB at Cancer Research
 Participate in the project meetings with progress, issues, risks, risk logs and functional specifications for various projects at Cancer Research

• Successfully delivered project to automate Windows 2003 server build process.
• Successfully delivered anti-virus upgrade project to over 150 servers within budget and deadline.
• Provided requirements analysis of process and systems maintenance and decommissioning for applications and servers.
 Delivered project to replace legacy security software at Barclays Bank
 Delivered various technology refresh, software upgrade, service delivery and process improvement projects

• 6 month contract to provide support for 100+ employees following the sale of their function to StateStreet Bank.
• Successfully completed project to migrate 100+ users, data and applications to StateStreet.
• Further 2 month extension to provide Trade Floor support.

• Initial 3 month contract to provide support for desktops, servers and applications.
• Moved into project work after 1 month and contract extended for further 5 months.
• Projects completed include manage the upgrade of over 500 desktops and laptops to new OS, creation and subsequent management of the deployment of new XP build to over 100 dell laptops, rollout of Template Europe (SAP based) to replace JDE.

• Initial 3 month contract extended to 5 months.
• Working project to migrate remaining 600 users from Outlook to Lotus Notes, including Blackberry users.
• Improved efficiency of existing process by introducing full process documentation, migration checklist, user based testing to find faults and devising/presenting training materials to users.

• Started as support technician and promoted to senior/assistant manager after 3 months.
• Initiated and managed several projects to reduce number of incidents logged, based on root cause analysis. Projects include devising VBScript to automatically change installation of Lotus Notes, managing implementation new test environment, manage and implement project to install Windows patching and Anti-Virus update solution
• Provide Trade Floor support for market data software - Bloomberg, Reuters 3000 Xtra, Thomson DataStream, Fenix FX 2002, DACS and EBS
• Upgraded Reuters 2000 to 3000 Xtra.

• Initial 2 month contract, extended to 3½ years
• Create monthly reports on team performance, trend analysis and call volumes for senior management
• Plan/manage moves, software evaluation and implementation, upgrade 3000 desktops to Windows XP

• Initial 3 month contract extended for 1 year

• Initial 6 week contract extended for 9 months

• Initial 3 month contract on helpdesk, promoted to PC Support, extended for 18 months