customer service
synoptic
مجموع سنوات الخبرة :6 years, 4 أشهر
handle the customer inquiries and inform customers about new offers and services
* Company: RAYA
Work period: 1/6/2006 -30/4/2007
Function: agent in customer service (Vodafone project)
Job duty: receiving calls, handling calls, listening to problems and complaint, lobbying the customer.
* Company: Design and Study of Construction (DSC)
Work period: 1/1/2006 - 31/5/2006
Function: executive secretary
Job duty: writing letters, receiving calls, receiving and sending faxes, filling, data entry, checking mails, collecting data, searching via internet.
* Company: el asdekaa (our kids)
Work period: 1/5/2005 - 31/12/2005
Function: administration assistant
Job duty: searching online, checking mails, collecting data, data entry, filling.
* Company: RAYA
Work period: 1/3/2004 -31/1/2005
Function: agent in customer service (Vodafone project)
Job duty: receiving calls, handling calls, listening to problems and complaint, lobbying the customer.
* Company: hotel marketing company (HMC)
Work period: 1/8/2003 - 28/2/2004
Function: telemarketing
Job duty: collecting data, offering the service or product via phone, handling calls, make deals.
* Faculty: Sadat Academy for Management Sciences * Specialization: banking * Last year grade: good * Graduation year: 2003 * Graduation project: e-commerce * Graduation project grade: excellent