Quality Monitoring Analyst
Serco
Total des années d'expérience :11 years, 5 Mois
Implement development and provide recommendation.
-Coach and train the analysts to ensure that they are following the company’s procedures.
- Participate in internal Data quality assessments.
- Provide qualitative feedback on compliance, customer experience.
- Provide quality reporting of quality Analysis Measurement of trends
-Provide first line technical support to staff.
-analyze troubleshoots and resolve problems.
-Advanced knowledge in using BMC Remedy system.
SAP MM Certified .