Manager– WEB APPLICATIONS SUPPORT / SYSTEMS INTEGRATION CONSULTANT
du
Total years of experience :26 years, 2 Months
Key Profile: Joined Du (Integrated telecommunications service provider), Leading Four teams of 10+ persons, reported to the Vice President - IT Infrastructure and managed e-Business application support functions.
• Responsible for guiding e-Business Application Support staff in handling Du front-end production systems including Selfcare Portal, eShop, Power Billing, Vignette CMS, Directory Enquiry, NBA, LDAP and Carrier Pry Select between Du & Etisalat. In addition to Payment Gateway, Point of Sale Support, Mobile Portal and Bill shock prevention frontend support teams.
• Involved in the architecture, design, integration of all e-Business systems to ensure optimum performance and availability including architecture and establishment of a complex hosting farm for the company web portals.
• Handled daily management of 35+ Servers and supervised second & third line support staff for e-Business systems onsite and offshore.
• Involved in online payments management including automation & complex integration with all backend systems.
• Coordinated with vendors to ensure systems stability and quality second level support delivery for each system.
• Responsible for systems sizing, capacity planning & monitoring, procurement & change management process, risk planning and disaster management.
Achievements:
• As part of Du startup team, launched all e-Business systems from scratch and managed and ensured 99.99% up time for all eBiz systems.
• Developed and managed a complex web portal farm of 30+ servers of mixed technology from over 5 vendors.
• Effectively managed a complex self-service and ecommerce portals, serving 2+ million customers.
• Managing a complex LDAP system with 30+ million entries.
• Pivotal role in attaining online monthly revenue, worth AED 8+ million.
• Minimized the customers’ trouble tickets resolution time from hours to average of 10 minutes by using in-house developed automation process.
- Building a complex integration between all the Vodafone Live system components
- Design, Integration and Installation of Vodafone Live system components
- Support and administrate the Solaris based multi servers GPRS portal that is based on Sun One Portal, Sun One calendar, Sun One messaging server, Sun One LDAP, Vignette, Weblogic Application servers and Oracle 9i.
- Support and administer the Solaris system for Sun Servers.
- Support and administer the Linux admin from ITWorx Linux servers
R&D Expert (02.2002 To 02.2003)
Sahm Group | Cairo, Egypt | www.sahmgroup.com
Head of Linux Systems Admins (08.2001 To 02.2002)
TurboLinux | Cairo, Egypt
Software Engineer (01.2001 To 05.2001)
Arabia Inform | Cairo, Egypt | www.moheet.com
Software Engineer (08.2000 To 05.2001)
SOFTRACTORS | Scandinavia
IT Specialties (08.1997 To 01.2000)
SCOMP | Qalubeya, Egypt