senior universal teller and remitance clerk,customer service
HSBc bank , egypt
Total years of experience :4 years, 11 Months
handle customer complains
explain and sell best product suits cutomer need
To receive and pay LCY and FCY cash to customers
Issuance of cashier orders and demand drafts
Recive and verfiy telx transfers / swifts before sending to centralization
Recive under collection and clearing cheques
Handle inward payments
Execute time deposits and saving certificates
Give referrals and leads for any bussiness opportunity for further development and processing
Daily balancing branch ATM
Daily balancing of branch vault
Undertaking effective Individual/Business Reviews
• Assist in the delivery of the branch plan by ensuring all customer needs are met and sales opportunities maximized
• Working through all CCO lists, Contact Promises, Individual Solutions and Open Sale reminders
• Achieving a high level of cross-sales penetration rates and wealth referrals for account opening, lending and other sales
• Assisting with the wider implementation of branch sales plans, using customer contact management and appropriate MI
• Pro-actively encourage new and existing customers to register for, and use, alternative delivery channels e.g. Personal Internet / Banking/self-service equipment for routine queries/transactions.
• Exceed customer expectations in terms of efficiency, accuracy, timeliness and professionalism of response either face to face or on the telephone.
• Verifying and acceptaning corporate and remidal settlemnents
• Execute all procedures for corporate /syndicated/club mangers/personal loans/visa
• Excute Draw downs, rollovers, and settlements for corporate /syndicated/club mangers/personal loans/visa
• Repayment schedule of loans
• Changing performance code (upgrading -downgrading) clients
• Set up / review / amend loan facility of (corporate /syndicated/nonperforming) upon credit approval
• Set up / review / amend charges ( interest rate /interest frequency/charges…..)
Achivements:
• Managed 7 syndicated loans and 1 club manger
• Upgaraded my self from junior to officer in short time
• Learned buisness quickly
Traits:
• Distress mangment concept
• Critical issue time mangment
• Set pirorites of urgent and important
Reporting
• High effencincy in reporting
• analyis problems, create solutions, reports events analytical
Sponsor in:
• Customer lending problem solving team
• Disaster recovery team
Rotation and training:
• Swift user for treasury back office for six months
Working in the payables department as a problem solver : as payables had a huge cycle which incliudes so many problms, which couldn’t be identified by managers that was my roll to identify problems where it exists where in the system or in the documentation cycles, how to solve it, moniter the perfromance of the cycle, help suppliers to handle there paybles in time
Also I was responsible for making trail balance, entries, calls, issue checks, data analysis for monthly perfromance
i am the 10th student for the year 2004