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mohd siraj ul haque, IT TECHNICAL SUPPORT

mohd siraj ul haque

IT TECHNICAL SUPPORT·KING FAHAD MEDICAL CITY

Saudi Arabia

Bachelor's degree, Computer Science

Work experience

Total years of experience: 17 years, 3 months

IT TECHNICAL SUPPORT

December 2013 - Present

KING FAHAD MEDICAL CITY

Riyadh, Saudi Arabia

December 2013 - Present

 Responsible for the day-to-day running of the IT systems in the Office.

 Installation new & old computers & laptops.

 Maintaining the active directory users & accounts.

 Creating Outlook accounts, troubleshooting Outlook related issues.

 Installing vdi computer with receiver.

 Configuring tabs & iPads with Wi-Fi & citrix receiver.

 Basic Configuration of Routers and Switches.

 Take regular backups of all local data and maintain a backup log every day.

 Support for queuing system & e-podium system for display.

 Assist users in backing up and restoring their files, as well as in virus detection, removal and prevention.

 Routing implementation- Static, Default Routing Protocol (OSPF, EIGRP, RIP) Routed Protocol TCP/IP.

 VLAN Configuration.

 Installation & configuration of Cisco Routers, Switches.

 Layer 3 Switching & Trunking.

 Provide support of In-house desktop solutions i.e. Helpdesk.

 Troubleshooting the operating systems & software related issues.

 Troubleshooting the system and Networks related problems.

 Installing and troubleshooting network related and normal printers.

 Adding & removing users from domain.

 Maintaining documentation.

Company industry:
Hospitality & Accomodation
Job role:
Information Technology

System & Network admin

December 2011 - December 2013

Saudi Electricity Company

Buraidah, Saudi Arabia

December 2011 - December 2013

 Responsible for the day-to-day running of the IT systems in the Office.

 Ensure the reliability of the local e-mail system in the office

 Maintaining the active directory user accounts & groups policies.

 Creating Outlook accounts, troubleshooting Outlook related issues.

 Basic Configuration of Servers & Routers and Switches.

 Ensure that the virus protection software is installed on all machines and updated on a weekly basis

 Take regular backups of all local data and maintain a backup log every day.

 Assistance in the installation of commercial and in-house developed software and related upgrades & Induct new staff

 Assist users in backing up and restoring their files, as well as in virus detection, removal and prevention

 Routing implementation- Static, Default Routing Protocol (OSPF, EIGRP, RIP) Routed Protocol TCP/IP.

 VLAN Configuration and Implementing Inter VLAN Routing

 Installation & configuration of Cisco Routers, Switches

 Monitoring the networks.

 Provide support of In-house desktop solutions i.e. Helpdesk

 Troubleshooting the operating systems & software related issues

 Troubleshooting the system and Networks related problems.

 Installing and troubleshooting network related and normal printers.

 Adding & removing users from domain.

 Maintaining documentation

Company industry:
Electric Power Production & Transmission
Job role:
Administration

system admin

December 2008 - August 2011

sri nath laminates private limited

Hyderabad, India

December 2008 - August 2011

maintaining and troubleshooting software related issues
networking related issues connectivity and configure networking related issues

Company industry:
Heavy Industry & Metallurgy
Job role:
Administration

Education

b.sc

November 2008

November 2008

Bachelor's degree, Computer Science

India

Skills

Routers
Expert
Routers
Expert
Switches
Expert
Switches
Expert
Troubleshooting
Expert
Troubleshooting
Expert
Connectivity
Expert
Connectivity
Expert
Configure
Expert
Configure
Expert
networking
Intermediate
networking
Intermediate
Configure
Expert
Configure
Expert
Connectivity
Expert
Connectivity
Expert
Troubleshooting
Expert
Troubleshooting
Expert
Switches
Expert
Switches
Expert
Routers
Expert
Routers
Expert

Languages

English

Intermediate

Training and Certifications

Certifications
Cisco
Netmetric Solutions
May 2011 - May 2014
MCSE
Netmetric Solutions
Oct 2008 - Nov 2008