Academic Advisor
American University of the Middle East (AUM)
Total years of experience :10 years, 8 Months
•Meet with students and Advises on academic program for both freshmen and continuing students.
•Help students define and develop realistic educational career plans/programs consistent with their abilities and interests.
•Review/revise students long range academic program schedules.
•Monitor student’s progress toward educational/career goals.
•Assists in the resolution of academic problems if any.
•Meet at least once with each student in each semester to review the progress toward completing the proposed academic program and to discuss grades and other performance indicators.
•Interpret and provide rationale for institutional policies, procedures, and requirements.
•Follow-up with students the advisee on any report of unsatisfactory work (notice of class probation for poor attendance, or failing grades, incomplete grades from past semester(s), etc.). Special attention should be paid to students who are placed on academic probation.
•Approve all designated educational transactions (e.g., pre-registration/registration schedule, drops/adds, withdrawals, change of major and advisor, waivers, graduation requirements, etc.).
•Maintain an up-to-date Advising Portfolio, with a summary record of performance to date (grade reports, transcript, requirements completed, etc.), dates of conferences, notation of special circumstances, up-to-date My Stuff information and details, etc.
•Inform and, if necessary, refer students to other institutional resources when academic, attitudinal, attendance, or other personal problems require intervention by other professionals. (e.g., Office of Academic Development, Academic Services, Personal Counseling, etc).
•Consult regularly with faculty colleagues in order to have up-to-date information. For career and graduate school options, advisors should refer advisees to the Career Development Center when more information is needed.
•Provide first level contact and convey resolutions to customer issues.
•Walk customer through problem-solving process.
•Properly escalate unresolved queries/ incidents to the next level of support ((Assign the incidents to the Field support supervisor to assign it to the Field support team)).
•Update customer data and produce activity reports.
•Follow up with customer’s queries/ incidents, provide feedback.
•Ensure proper recording, documentation and closure.
•Recommended procedure modifications or improvements.
•Worked as indoor sales - customer service.
•Negotiating the terms of sales agreements.
•Manage and Plan cost analysis for new projects.
•Forecast monthly financial reporting and client invoicing.
•Build and maintain strong, long-lasting customer relationships.
•Provide status report to management on all closed sales and customers complains.
•Coordinate with all work groups involved in the project.
