Operation’s Supervisor
Info Fort SPC - Aramex International (Kingdom Of Bahrain)
Total years of experience :19 years, 1 Months
Info Fort SPC (Aramex Group of Companies) Kingdom Of Bahrain
Operations Supervisor Cum Assistant Operations Manager June 22 2008 - Present
Job profile
• I ensure smooth functioning of the process and compliance to procedures and policy guidelines; Lead the team into operational growth and maximization of revenue, proactively build relationships with customers (internal and external); Responsible for managing Process, People, & Client relationship; Ensure effective resource utilization.
• Ensure all daily deliverables meet the Service Level Agreements (SLAs) for the process Identify causes for non-achievement of SLAs, develop solutions and execute the same. I am responsible for handling warehouse day to day activities and manage daily operations including setting up targets, resolving operational issues.
• Streamline processes and ensure continuous improvement of productivity levels through performance analysis.
• Ensure optimal utilization of resources, assign respective responsibilities and analyze their performance.
• Help management in Cost comparison analysis in operations ( budget vs. actual )
• Plan and implement cost control strategies. Identify and implement strategies for building team effectiveness by promoting a spirit of cooperation between team members
• Planning the distribution activities of the customer in order to maintain cost effective, time bound supplies.
• Optimum utilization of warehouse space by monitoring the flow of stock and demand and supply levels.
• Provide reports on the process metrics and employee performance to the Top Management and Understand billing parameters of clients and take measures to ensure billing optimization with support of accounts department.
• Involve in recruitment & selection process of floor employees and monitor employees count for full time attendance, Co-ordinate with HR department for employees query resolution .Encourage and initiate sharing of best practices.
• Manage various trainings Process, Up skill and Refreshers Conduct and involve in Operations review Understand client’s processes and suggest modes of value addition
Conflict Resolution
• Responded and resolved issues arising out of interactions with Operations/ Clients.
• Conducted timely meetings to ensure open communication and devise an action plan to address issues/ concerns raised
• Tracked down areas that were labor intensive and outsourced several projects that brought down costs considerably managing operations.
• Analyzed business requirements and scope, considering costs, risks and benefits.
• Designed, Developed and Implemented Process matching customer / business needs for both existing customers and prospects.
• Created process documentation, process flows / maps, reports, templates and presentations.
• Developed system to track entire cycle of business process and its progress.
• Conducted process audits across operational units and publish findings and recommendations.
• Counseled and Appraised team members as a reporting officer adding values to their contribution
• Know to Handle regular audits to ensure fulfillment in overall task process
• Managing overall functionalities and monitoring of team to guarantee proficiency in operation process and motivating for the targets.
• Have good knowledge of various vendors related to cartons / barcode / transport & manpower requirement.
As a Customer Service Executive, I am tasked to process customer requests for files containing confidential information, and ensure that these files are delivered to them on a secure and timely manner. Moreover, as these files are confidential in nature, I am responsible to ensure that only the authorized person receives same.
Provides support activities such as answering telephones, inquiries of clients, review and control of incoming and outgoing correspondence and follow-up on operational commitments. Establish excellent customer relationship as well as resolve customer complaints.
As a Document Controller, I am delegated to maintain confidential files using “Visual Corporate Keeper System” (Andrews Software International). I also see to it that these files are correctly bar-coded to facilitate easy retrieval at a later date.
Worked as a Business Development officer in sales for Idea Cellular Ltd Pune, India. Idea is one of the leaders in telecom industry. My responsibilities were to go to only corporate and Govt offices and meet the concerned person and fix a meeting with them. After that I gave them the presentation about my product. I take their requirement and gave them the quotations according to their needs. I follow them till the deal was closed. After closing the deal I have to take care of the client and solve their problems if they face any. Moreover I was given targets by my company, which I achieved.