Operations Manager
Sutherland Global Services
Total years of experience :6 years, 3 Months
• A dynamic professional with over 8 years of experience in Client Relationship Management, Escalation Management, Risk Management, Credit Administration, Islamic finance Documentation & Operations
• Demonstrated excellence in forging and implementing strategies aimed at achieving results by motivating the workforce towards accomplishing business goals
• Resourceful at maintaining relationship with clients to achieve quality product and service norms by resolving their service related critical issues
• Acquired in-depth knowledge and expertise on risk / credit / banking processes, compliance, client relationship management, process enhancements, etc.
• Deft in monitoring processes to determine improvement opportunities, making recommendations for improvement and enhancing the performance & quality of service
• In-depth knowledge of day-to-day operations in all type of credit analysis and designing new strategies
• Possesses excellent inter-personal, communication & organizational skills
Leading and managing a team of 20 officers handling disbursements, Land registration and pre registration of properties, transfer of properties, documents regularization, and compliance.
Checking legal documents and authorizing payments to the developers based on the compliance certificate.
Analyzing the complaint dashboard and suggesting process level changes to improve team’s performance and reducing TAT.
Liaising with developers and resolving their queries regarding release of payments.
