Tom Casim

• Customer & Client Relations handles request from property approval to handover
• Project Coordinator / Provides update & progress to all homeowners
• Property & Facility Management
• Conduct Property Handover & Move-In
• Lease & Re-sale of home owners property / units
• Handle Show Villa / Presentation for potential investor / buyer
• Conduct Bank Valuation from Valuators / Banks prior release of final payment
• Facilitate Ejari and Tenancy Contract once property is being leased.
• Coordinate with property Management. In regards to the progress of the property
• Customer Management - Speaking with customers and dealing with their day to day issues/requests and
managing the requests tracker, following up on customer payments (with finance team, getting to know the
customers’ families and collect data to personalize experience/cross-sell future client projects that include
both products and services
• CRM Tools - / updating CRM system, reviewing on quarterly basis the 800 toll free # talk flow and
messaging, update the system hands on and make sure all files are in place.
• Post-handover - Administer the Defects Liability Period (DLP) items with contractor/site team/third party
contractors and pending DLP items spreadsheet/CRM system
• Customer Data - Managing project’s customer email addresses, requests/queries spreadsheet, keeping
customer files up to date
• Customer Documentation - Review / prepare Sale and Purchase Agreements, Customization / Variation
Agreements, DEWA NOC, Handover Certificates)
• Process Management - Improve existing operational/administration processes using project management
principles to increase efficiency and provide a superior customer experience
• Stakeholder and Internal / Partner Client Relations - Corporate Gifting on Eid / New Year (to VIPs,
government contacts, third party contractors, consultants), concierge partnership for customer events and
experiences, revenue share relationships with existing partners etc.
• Public Relations & Branding
• Project site branding, assist with brand activation plans for Corporate and Project Websites, Project
quarterly newsletter, Social media (Facebook, Twitter, Instagram, Google+, Pinterest), customer events
• Customer Focused Business Development
• Industry stakeholder relationships
• Revenue-share relationships with product and service supplier.

• Conducts site inspections
• Client and investors meeting
• Facilitate negotiation
• Operations meeting with FM & Management
• Liaise with potential customer and clients
• Facilitate tenancy contract and Ejari
• Meeting with stakeholders and groups
• Customer relations with tenants
• Building maintenance and fit outs call out
• Assist unit owners Lease/Sale their properties.
• Property unit handover
• Coordinate with accounts and admin regarding payments
• Administrative/Management task
• Coordinate with I.T (CRM uploads)
• Scout potential leads and clients

• Customer & Client Relations handles request from property approval to handover
• Project Coordinator / Provides update & progress to all homeowners
• Property & Facility Management
• Conduct Property Handover & Move-In
• Lease & Re-sale of home owners property / units
• Handle Show Villa / Presentation for potential investor / buyer
• Conduct Bank Valuation from Valuators / Banks prior release of final payment
• Facilitate Ejari and Tenancy Contract once property is being leased.
• Coordinate with property Management. In regards to the progress of the property
• Customer Management - Speaking with customers and dealing with their day to day issues/requests and
managing the requests tracker, following up on customer payments (with finance team, getting to know the
customers’ families and collect data to personalize experience/cross-sell future client projects that include
both products and services
• CRM Tools - / updating CRM system, reviewing on quarterly basis the 800 toll free # talk flow and
messaging, update the system hands on and make sure all files are in place.
• Post-handover - Administer the Defects Liability Period (DLP) items with contractor/site team/third party
contractors and pending DLP items spreadsheet/CRM system
• Customer Data - Managing project’s customer email addresses, requests/queries spreadsheet, keeping
customer files up to date
• Customer Documentation - Review / prepare Sale and Purchase Agreements, Customization / Variation
Agreements, DEWA NOC, Handover Certificates)
• Process Management - Improve existing operational/administration processes using project management
principles to increase efficiency and provide a superior customer experience
• Stakeholder and Internal / Partner Client Relations - Corporate Gifting on Eid / New Year (to VIPs,
government contacts, third party contractors, consultants), concierge partnership for customer events and
experiences, revenue share relationships with existing partners etc.
• Public Relations & Branding
• Project site branding, assist with brand activation plans for Corporate and Project Websites, Project
quarterly newsletter, Social media (Facebook, Twitter, Instagram, Google+, Pinterest), customer events
• Customer Focused Business Development
• Industry stakeholder relationships
• Revenue-share relationships with product and service supplier.

• Customer & Client Relations handles request from property approval to handover
• Project Coordinator / Provides update & progress to all homeowners
• Property & Facility Management
• Conduct Property Handover & Move-In
• Lease & Re-sale of home owners property / units
• Handle Show Villa / Presentation for potential investor / buyer
• Conduct Bank Valuation from Valuators / Banks prior release of final payment
• Facilitate Ejari and Tenancy Contract once property is being leased.
• Coordinate with property Management. In regards to the progress of the property
• Customer Management - Speaking with customers and dealing with their day to day issues/requests and
managing the requests tracker, following up on customer payments (with finance team, getting to know the
customers’ families and collect data to personalize experience/cross-sell future client projects that include
both products and services
• CRM Tools - / updating CRM system, reviewing on quarterly basis the 800 toll free # talk flow and
messaging, update the system hands on and make sure all files are in place.
• Post-handover - Administer the Defects Liability Period (DLP) items with contractor/site team/third party
contractors and pending DLP items spreadsheet/CRM system
• Customer Data - Managing project’s customer email addresses, requests/queries spreadsheet, keeping
customer files up to date
• Customer Documentation - Review / prepare Sale and Purchase Agreements, Customization / Variation
Agreements, DEWA NOC, Handover Certificates)
• Process Management - Improve existing operational/administration processes using project management
principles to increase efficiency and provide a superior customer experience
• Stakeholder and Internal / Partner Client Relations - Corporate Gifting on Eid / New Year (to VIPs,
government contacts, third party contractors, consultants), concierge partnership for customer events and
experiences, revenue share relationships with existing partners etc.
• Public Relations & Branding
• Project site branding, assist with brand activation plans for Corporate and Project Websites, Project
quarterly newsletter, Social media (Facebook, Twitter, Instagram, Google+, Pinterest), customer events
• Customer Focused Business Development
• Industry stakeholder relationships
• Revenue-share relationships with product and service supplier.