Admin Executive
Pronto Promo (Pvt) Ltd
Total years of experience :19 years, 3 Months
• Handling of day to day administrative issue for smoothly operation of the Organization
• Managing Administrative team incl. Maintenance personnel & Security staff.
• Providing assistance to the Manager for smooth operations.
• Knowledge of dealing with office administrative matter i.e. general purchases, company asset maintenance, pool cars management and daily routine tasks/security issues.
• Handling workers, facilitate maintenance.
• Dealing with Govt authorities. e.g.EOBI, Labor dept, PTCL, LESCO Etc.
• Manage security issues and team closely with full responsibility
• Keep update record of Diesel, Generator running and bring Diesel for Generator.
• Prepare Fuel Consumption report monthly basis.
• Check and keep an eye on Janitorial staff. Round Factory time to time on account of cleaning and workers discipline.
• Visit overall factory time to time for checking electrical appliances/equipment in regard of faults or cleaning issue and get it solved by Maintenance Staff.
• Maintain Service/ repair all Company vehicles in coordination of Drivers
• Maintain Company Assets List and upkeep maintenance/repair of all.
• Check water and arrange Tankers as well
• Supervise and look after Carpentry & civil works after approving the projects.
• Attend workers complaints for Transportation and solve within policy.
Achievements
• Manage PPL (Pronto Premier League) Tournament between various departments.
• Manage Family Function in 2013.
• Answer phones and respond to customer requests.
• Handle customer inquiries telephonically
• Research required information using available resources
• Manage and resolve customer complaints
• Provide customers with product and service information
• Identify and escalate priority issues
• Document all call information according to standard operating procedures
• Sell services and place customer orders in computer system.
• Provide customers with product and service information.
• Up sell products and services.
• Transfer customer calls to appropriate staff.
• Identify, research, and resolve customer issues using the computer system.
• Follow-up on customer inquires not immediately resolved.
• Complete call logs and reports.
• Research billing issues..
• Recognize, document and alert the supervisor of trends in customer calls.
• Recommend process improvements.
• Other duties as assigned.
* Assisted Advertising account manager in managing various projects and necessary modifications
* Responsible for providing innovative solutions to meet and exceed clients' expectations
* Handled the responsibility of writing clients report
* Undertook administrative tasks and attended advertising meetings
* Handled the tasks of monitoring and supervising the effectiveness of advertising campaigns
* Worked with Advertising Account Manager and developed innovative advertising strategies
* Responsible for communicating with advertising production department and maintained financial statements for daily activities
* Responsible for updating daily activities to the account manager
BSCS Final Project: An Information System of DHA Lahore with complete map and residential information with complete security checks.