Product Manager
Brmaja
Total years of experience :20 years, 2 Months
• Demonstrate understanding of how system management actions affect users and dependent/ related functions.
• Obtain and organize acquired orgs infrastructure topology and systems configurations.
• Ensure program deadlines are met by working independently and efficiently.
• Collaborate with management to establish project/integration principles.
• High level of attention to detail
• Coordinates with related departments and functions to emphasize project integration flow and understanding
• Direct professional services team to deliver a high level business solution.
• Create, manage and follow-up new client’s project plan to insure deliver in schedule.
• Analyzes customer reported problems and reports to appropriate channels problem areas in products.
• Delivers technical training to newly hired support staff.
• Works with development department in testing and implementing new product features, recommended structures and throughput.
• Analyzes business process, design and implement business cycles and workflows.
• Instructs users on use of software products, and manuals.
• Provides updates, status, and completion information to manager, problem request tracking system, and/or users.
• Refers major hardware/software problems to service personnel/development department for correction.
• Recommends new strategies and programs for customer support and satisfaction.
• Responsible for customer’s smooth operation on company products.
• Reports any and all problems which might affect total customer operation performance to customer’s management and to project manager.
• Aids customer in implementation issues and final results verification.
• Acts as a liaison between technical department at Microtech and customers using the software in regards to system effectiveness, modification requests, performance issues, new applications, etc.
• Direct, Manage, Supervise and Coordinate the activities and operations of the Information technology Division within the Management needs.
• Ensure security, disaster recovery and business contingency plans.
• Draw annual IT budget in line with business objectives
• Development and administration of the website.
• Seek, review, and analysis proposals from vendors, consultants, and suppliers
• Development and administration of system management software.
• Participating in the conduct of the process of assessing the performance of subordinates and employees and highlight the areas for improvement and areas of weakness in the workgroup and placing this in the training program for the purpose of improving.
• Responsibility for security.
• Responsibility for documenting the configuration of the system.
• Introducing and integrating new technologies into existing data center environments.
• Performing routine audits of systems and software.
• Leading the assistants to perform maintenance operations.
• Find solutions for avoiding defects in network infrastructure.
• Analyzing system logs and identifying potential issues with computer systems.
• Performing status check for the servers.
• Providing reports to the director about daily operations.
• Analyzing system logs and identifying potential issues with computer systems.
Graduate Project : Excellent
