Unit Manager
Total years of experience :9 years, 4 Months
- Agency Arrangements
Provided proactive support/ guidance to Sales and operations staff by guiding them with the Banks’ internal policy & operating instructions and procedure as well as the interpretation of exchange control and other regulatory requirements.
•Conducted periodic tests in line with Group Operations Risk Management guidelines and submitted test results to the Management for corrective action
Facilitated programs on Banking Operations, Developing Leadership Management Skills, and Teambuilding & Service Excellence.
•Successfully coordinated training programs using External Facilitators for specialised training leading to improvisation of skill set
Managed identification, recruitment and induction of new staff in the region. Organized induction programs & facilitated Service Quality Workshops for over 300 Front line Staff across the region.
courses: Managing Risk in information age – Certification program