Assistant Restaurant Manager
Marrybrown Restaurant
Total years of experience :12 years, 3 Months
ASSISTANT RESTAURANT MANAGER May 2004 - September 2013
Marrybrown Restaurant (Branch of Food and Life L.L.C.), Dubai, U.A.E
Duties and Responsibilities
• Promote guest satisfaction to steady repeat business
• Scheduling of staff to maximum levels of performance
• Purchase / control inventory with attention to budget guidelines
• Monitoring food safety, service quality and implementing food hygiene practice
• Shift handling
• Consolidate and analyzed the following reports, end of the month report, product mix, accounting and HR related reports
• Provide assistance to Shift Manager and Crew Leader in their Key Result Area (ordering, training and scheduling) to achieve given targets
• Disseminates standards on best practices towards excellent Quality Customer Service
• Administer training program and prepare schedule and handle inventory effectively
• Coordinate with team to meet sales target, ensure customer satisfaction and company procedures to increase productivity
• Monitor and manage guest complaint, ensure satisfaction and administer efficient follow up for same to receive feedback
Trainer -
Shuwaihk, State of KUWAIT (April 09 - 23, 2007)
Trained staff for the basic operation of the restaurant, proper execution of SOP on assigned station and 100% totals customer satisfaction.
Trainer - Zinx, Kingdom of BAHRAIN (May 25, 2006 - June 27, 2006)
Trained staff for the basic operation of the restaurant, proper execution of SOP on assigned station and 100% totals customer satisfaction.
WAREHOUSEMAN March 20, 2003 - April 30, 2004
San Miguel Corporation, Manila, Philippines
Duties and Responsibilities
• Ship & receive merchandise & supplies, with verification of incoming merchandise, reporting discrepancies to the Manager, & securing crew to facilitate stocks receipts
• Load & unload the stocks for delivery, monitor the stock inventory to ensure complete stock count
• Responsible for putting the merchandise on the correct shelves, located throughout the warehouse
• Monitor & replenish stock according to production date & expiration date
• Maintain a safe and orderly storage arrangement for all items handled
• Maintaining an accounting of all inventory items and interfacing with other department staff to advise them of the status of the inventory at all times
• Shipping and receiving duties involve removing products or inventory from large trucks when it arrives and then moving these boxes onto other trucks when the inventory is ready to be distributed or utilized
CHECKER/LOADER June 15, 2002 - March 15, 2003
Del Monte Corporation, Manila, Philippines
Duties and Responsibilities
• Responsible for verifying both inbound and outbound inventory matches
• Ensure load accuracy at check in and check out by physically counting
• Maintain records of daily checklist or required records
• Matches packing slips to P.O. using descriptions, vendor numbers, item numbers and quantity
• Visually inspects boxes for damage or improper packaging
• Maintain a safe and orderly storage arrangement for all items handled
• Record discrepancies on bill of lading and inform clerk and/or appropriate management of damage and inventory shortages
WAITER/ROOM ATTENDANT Oct. 11, 1999 - Aug. 13, 2000
Manila Manor Hotel, J. Bocobo St. Malate, Manila, Philippines
Duties and Responsibilities
• Welcome the guest and assist them in the dining area/room
• Took order and explain the menu to the guest
• Assisted Guest with their request
• Provide excellent service
• Serve food and/or beverages to guest; prepare and serve specialty dishes at tables as required
• Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning
• Present menus to guest and answer questions about menu items, making recommendations upon request
• Inform guest of daily specials
• Prepare hot, cold, and mixed drinks for guest, and chill bottles of wine
• Explain how various menu items are prepared, describing ingredients and cooking methods
• Prepare tables for meals, including setting up items such as linens, silverware, and glassware
• Perform food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee
College: Pangasinan Merchant Marine Academy Perez Boulevard, Dagupan City, Pangasinan, Philippines Degree: Associate in Marine Transportation June 1992 - October 1994 (Graduate)
College: Virgin Milagrosa Educational Institute San Carlos City, Pangasinan, Philippines Degree: Bachelor in Mechanical Engineering June 1991- March 1992 (Undergraduate)