wafa agha, Office Manager / Executive Assistant to COO

wafa agha

Office Manager / Executive Assistant to COO

Royal Group - Palms Sports

Lieu
Émirats Arabes Unis - Abu Dhabi
Éducation
Diplôme, Business Administration
Expérience
18 years, 4 Mois

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Expériences professionnelles

Total des années d'expérience :18 years, 4 Mois

Office Manager / Executive Assistant to COO à Royal Group - Palms Sports
  • Émirats Arabes Unis - Abu Dhabi
  • Je travaille ici depuis janvier 2014

Planning, organizing and executing local (across the Emirates) and International projects / Tournaments (United States, Portugal, Thailand ... etc) to promote the company’s values and objectives, generate reports / observations after the events for professional development.

Assigned to be the Head of the company's Corporate Engagement Council, completing relevant guidelines / procedures, supervise the overall Councils' requirements including reporting, events coordination and staff surveys.

Coordinating with suppliers to plan and finalize different business requirements.

Complete critical aspects of deliverables and special assignments by establishing objectives; making adjustments to existing plans / procedures and assisting other teams when needed.

Represents the executives by welcoming visitors, arranging company dinners and other corporate functions; answering questions and meeting requests directed to the executive office.

Managing external contacts; and keeping track of periodic communication needed.

Improving quality results by studying, evaluating, and re-designing processes; implementing changes when needed.

Effectively handle higher management related activities and communications with a high degree of professionalism, accuracy and confidentiality.

Managing and generating in-depth monthly statistical reports and analysis with the technical team and any other reports requested by the higher management.

HSSEQ Regional Officer (Health & Safety/Quality Assurance) à AMEC International Limited / Oil & GAS
  • Émirats Arabes Unis - Abu Dhabi
  • janvier 2013 à juin 2014

HSSEQ Regional Officer (Health & Safety/Quality Assurance)
AMEC Global / Oil & Gas
2013 - 2014

-Coordinating among Growth Regions projects (Middle East, Australia, China, Romania, Azerbaijan, UK & Russia) to consolidate monthly analysis / projects reports which contribute to a Master report submitted periodically to higher management.
-Reviewing and adhering to the requirements of applicable HSSE
specifications, policies, plans and procedures
-Preparing weekly/monthly/quarterly dashboard reports and trend analysis of HSE Performance in a timely manner
-Reviewing and distributing of all incident reports; follow-up implementation and close out of corrective actions
-Updating action tracking register and follow-up on open items
-Document control and log of all HSE documents (procedures, plans, risk assessments, reports, Inspections, schedules, etc)
-Preparing HSE related one pagers, posters, informative bulletins; updating notice boards accordingly
-Updating and distributing Emergency Response Rota among projects Preparing and providing all necessary documentation for HSE Meetings Requisitioning and coordinating of procurement of HSE equipment and other department supplies
-Handling Growth Regions Carbon Data Reporting - attending sustainability meetings on a monthly basis to discuss techniques of assembling and analyzing data
-Keying HSE Incidents occurring in various projects into the system's software and communicate to concerned people via emails / system's notifications
-Taking part of the Business Continuity Team to rollout BCP's strategies /

Document Controller for Growth Regions à AMEC International Limited
  • Émirats Arabes Unis - Abu Dhabi
  • janvier 2013 à juin 2014

2013 - Current
Implementations for Abu Dhabi Corporate Office.
Handling distribution of HSE High potentials Incidents and manhours reporting among HSE teams worldwide
Attending weekly / monthly conference HSSE / Quality calls to discuss HSE & quality actions / Improvement Plans
Assigned to be a global SharePoint site owner to do regular maintenance / updates over documents or web links for HSSE relevant documentations and data.
Document Controller for Growth Regions HSSE documents, liaison with Managers to assign document numberings & control uploading / downloading of various project deliveries & support functions documentations.

Production Administration Officer / Reporting & Analysis à National Health Insurance Company
  • Émirats Arabes Unis - Abu Dhabi
  • janvier 2009 à décembre 2011

2009 - 2011 Production Administration Officer / Reporting & Analysis
National Health Insurance Company (Daman)

Performing research and analysis on various special projects as directed by
Production & Services Director and Manager
Maintaining KPI's "Key Performance Indicators" for our units & exploring
controlling methods
Extracting relevant data in Oracle Business Discoverer for reporting and analysis purposes
Generating statistical business reports in a daily, weekly and monthly basis as per higher Management requirements
Providing customized periodic and demographic reports as per various
departments requests
Providing training for new joiners & creating manuals for the current reports
process flow
Handling projects related to company's forecasting & internal admin controlling

Senior Branches Coordinator - Team Leader à National Health Insurance Company
  • Émirats Arabes Unis - Abu Dhabi
  • janvier 2007 à janvier 2009

2007 - 2009 Senior Branches Coordinator - Team Leader
National Health Insurance Company (Daman)


Receiving customer's issues (Suggestions, Complaints, General Inquiries,
Potential Clients) & follow them with each branch respectively
Handling distribution of Daman manuals, flyers & other marketing materials to departments & clients respectively
Responsible for Production & branches stationary - Logistics
Following up admin. related issues by coordinating with the concerned
department
Consolidating membership reports received by branches to be adjusted & analyzed weekly

Coordination with suppliers & procurement to finalize purchase requests
In charge of accounts transfer requests received by insured members to be
adjusted through the company's system & presented through periodic report to higher management
Handling other administrational tasks determined by Production & branches
managers
Liaison between IT - HR & our unit to send / receive requests by employees
Worked in special projects to identify business requirements & enhancements for branches & Production department

Senior Production Assistant, Quality Assurance Agent à National Health Insurance Company
  • Émirats Arabes Unis - Abu Dhabi
  • janvier 2006 à janvier 2007

2006 - 2007 Senior Production Assistant, Quality Assurance Agent
National Health Insurance Company (Daman)

Call Center Agent à Union National Bank
  • Émirats Arabes Unis - Abu Dhabi
  • janvier 2006 à décembre 2006

2006 Call Center Agent (Six months)
Union National Bank

Executive Secretary à Advanced Group of Companies Schedoni
  • Émirats Arabes Unis - Abu Dhabi
  • janvier 2005 à décembre 2005

2005
Executive Secretary (Three months)

Al Masaod Auto Mobiles - SCHEDONI (Advanced Group of Companies)

Éducation

Diplôme, Business Administration
  • à Al Khawarizmi International College
  • janvier 2010

Business Administration Diploma - KIC - Abu Dhabi / UAE 2007 - 2010 ICDL

Specialties & Skills

Business Management
Analysis
Data Reporting
Communication Skills
Microsoft Excel
BUSINESS REQUIREMENTS
CLIENTS
FORECASTING
LIAISON
LOGISTICS
PROCESS FLOW
TRAINING

Langues

Arabe
Expert
Anglais
Expert

Adhésions

Daman / Health and Safety
  • Took role in Health & Safety Committee in National Health Insurance - Daman
  • February 2009
AMEC International Limited
  • A committee where innovative ideas arise to explore employee’s motivational techniques
  • January 2014

Formation et Diplômes

Time Management “Planning & Organizing” Training Course (Formation)
Institut de formation:
Daman
Principles of Health Insurance Training Course (Formation)
Institut de formation:
Daman
Customer Service Training Course (Formation)
Institut de formation:
Daman
Technical Reports Writing Training Course (Formation)
Institut de formation:
Daman
Stress Management (Formation)
Institut de formation:
Daman