Corporate Relationship Manager
Takaud Savings and Pensions
مجموع سنوات الخبرة :12 years, 3 أشهر
Experienced in supporting companies both in Bahrain and Kuwait to build increased recognition of Employee Benefits in the Workplace.Companies require their savings and pensions spend to drive increased employee engagement and to lengthen the average tenure of employees.
The implementation of these solutions has provided
Funding of compulsory benefits for the company - Security of payment
Clear communication of benefits to employees - Drives appreciation of Employer
Financial education for employees - Importance of Savings and Debt in the region
Promote investment, insurance and credit facilities, while meeting specified objectives with regard income, deposits, number of new accounts to be booked, etc.
Implementing a marketing plan for expanding the client base and further penetrating the existing client base by effectively packaging the Bank services. .
Gather and analyze financial information and make recommendations to clients to help them with their investment decisions.
Recommend financial options to assist clients in meeting their short-term and long-term goals, while addressing the issues of retirement, estate planning, and college funding as well as general investment.
Perform regular monetary assessments for clients on their financial status.
Educate and market a fairly immature market about the benefits and differences of global investments
Managed a portfolio of 600 - 700 high net worth clients ( minimum investment starts at $100, 000/- ) with estimate total portfolio value of $ 70 million
Average monthly bank revenue earned $25, 000/-
Training officers and support agents in the branch to provide great service to all customers, how to identify possible opportunities and to surpass their assigned targets.
Conduct full needs assessment with current and potential small to medium enterprises and recommend appropriate financial products and services to meet needs, based on objectives, risk tolerance and proper asset allocations.
Evaluate credits within delegated limits and promote recommendations exceeding the limit as appropriate.
Meeting prospective clients and submit the credit proposal for approval. And Responding to queries on proposals submitted.
Execute regular financial assessments for clients on their monetary status.
Service existing clients by adding, upgrading and adjusting their credit facilities.
Acquiring liabilities in order to balance the assets of the SME department
Training sales agents with cold calls, effective time management and understanding prospects behaviors
Sales/Prospecting Activities
• Understand local area trends and issues that affect the Bank and recommend solutions or take action that will respond to those opportunities.
• Research branch market area to create and implement effective sales techniques which will generate additional new accounts and new deposits.
• Implement tactical plans that focus on relationship selling effort to manage the most profitable customers in the community.
• Actively call on new and prospective customers, exploring needs and cross-selling bank products and services.
• Work closely with the main Head Quarters to coordinate joint marketing plans and cross-selling efforts.
Customer Service/Retention Activities
• Demonstrate the highest levels of professionalism, efficiency and customer advocacy in the branch resolving the most difficult customer issues.
• Work with staff to generate ways to pleasantly surprise customers, differentiating the bank from competitors.
Coaching/Leadership Activities
• Motivate staff into generating high sales performances while providing excellent service
• Execute personnel activities, including completing performance management reviews; monitoring compensation; and creating a positive, team-based environment.
• Ultimately responsible for ensuring that all staff are trained in sales and service techniques. Model sales process skills and customer advocacy.
• Partially accountable for branch performance on audits and compliance with established bank operating procedures and practices.
Operational Activities
• Communicating goals to staff.
• Determine guidelines for rejects/returns within the branch operation application based on parameters set by Retail
• Check & authorize drafts and transfer instructions
• Approving and rejecting check payments, credit facilities, new accounts etc.
• Maintained corporate client relationships
• Maintained all ATMs of the branch
• Vault teller
Promote investment, insurance and credit facilities, while meeting specified objectives with regard income, deposits, number of new accounts to be booked, etc.
Implementing a marketing plan for expanding the client base and further penetrating the existing client base by effectively packaging the Bank services. .
Gather and analyze financial information and make recommendations to clients to help them with their investment decisions.
Recommend financial options to assist clients in meeting their short-term and long-term goals, while addressing the issues of retirement, estate planning, and college funding as well as general investment.
Perform regular monetary assessments for clients on their financial status.
Educate and market a fairly immature market about the benefits and differences of global investments through seminars and individual meetings
Managed a portfolio of 200 - 300 high net worth clients with estimate value of $ 30 million
Average monthly bank revenue earned between $10, 000/- to $ 15, 000/-
Ensure exceptional product and service delivery
Comply with all relevant compliance and regulatory requirements and applicable internal/group policies and procedures
Monitor and conduct regular performance reviews on existing portfolio
Represent Sales Management Team to work closely with respective Product Team on product development, sales and marketing campaign, training and development.
participate and contribute to the group strategy and initiatives
Comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and line manager.
Achieve and excel the assigned insurance monthly revenue target of $ 5, 000/-
Foster sales culture and team spirit
Help clients to achieve Financial goals through customized solutions keeping in mind the risk appetite of the client, his/her cash flows, current commitments, current investments, future goals etc.
Customer Service
Basic customer services