Sales & Marketing Manager
Sada Technology
Total years of experience :14 years, 5 Months
• Accomplishing business development activities by researching and developing marketing opportunities and plans; implementing sales and managing plans.
• Understanding the company’s marketing and sales human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
• Achieving marketing and sales operational objectives by contributing marketing and sales information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change.
• Meeting marketing and sales financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
• Accomplishing marketing and sales objectives by planning, developing, implementing, and evaluating advertising, merchandising, developing field sales action plans.
• Identifying marketing opportunities by identifying consumer requirements; defining market, competitor's share, and competitor's strengths and weaknesses; forecasting projected business; establishing targeted market share.
• Improving product marketability and profitability by researching, identifying, and capitalizing on market opportunities.
• Providing information by collecting, analyzing, and summarizing data and trends.
• Protecting organization's value by keeping information confidential.
• Accomplishing marketing and organization mission by completing related results as needed.
• Listening to customer requirements and presenting appropriately to make a sale.
• Maintaining and developing relationships with existing customers in person and via telephone calls and emails.
• Cold calling to arrange meetings with potential customers to prospect for new business.
• Responding to incoming email and phone enquiries.
• Acting as a contact between the company with its existing potential customers and sub distributors in the Middle East.
• Negotiating the terms of an agreement and closing sales.
• Gathering market and customer information.
• Representing the organization at trade exhibitions, events and demonstrations.
• Negotiating on price, costs, delivery and specifications with buyers and managers.
• Challenging any objections with a view to getting the customer to buy.
• Advising on forthcoming product developments and discussing special promotions.
• Creating detailed proposal documents, often as part of a formal bidding process that is largely dictated by the prospective customer.
• Liaising with suppliers to check the progress of existing orders.
• Recording sales and order information and entering into a computer system.
• Reviewing own sales performance, aiming to meet or exceed targets.
• Gaining a clear understanding of customers' businesses and requirements.
• Making accurate, rapid cost calculations and providing customers with quotations.
Prepare all necessary data entry as specified by Company's Customer Standard Operating Procedures.
Maintain courteous, prompt and efficient customer relations.
Oversee and complete accurate billing to clients based on pricing established by the company while ensuring accurate costs and profits are maintained.
Working closely with warehouse team to ensure service satisfaction. Analyzes service failures/ issues and implements performance processes to enhance future service delivery.
Ensuring the company policy, systems, and company related training is delivered to all direct reports as needed.
Leading core team responsibility for meeting the following needs of clients assigned to the group.
Developing standardized process for clients assigned to group including SOP, KPIs, Report requirements, systems needs, and compliance requirements. Liaisons with other support groups to ensure processes are established. Provides training and handoff to team to ensure they are properly servicing customers based on established requirements.
Responsible for resolving all internal and external client customer service issues in a cost effective and expeditious manner.
Ensure profitable achievement of sales targets.
Execute and implement prolific sales strategies to develop business
Managing and developing sales team and defining long term objectives.
Reporting to Sales Director and be a productive team member in devising strategic decisions.
Responsible for leading the team, training the new starters and lead sales for the company.
Recruiting new sales staff and implement motivational programs for continuous sales development.
ACHEIVEMENTS:
· Was awarded for the best employee for the year 2011
· Increased sales output from 1.2Mn $ to 5.4 Mn $ in 2011
· Especially designated as Relief Manager for one of major Gala Event in 2012.
Duties:-
Overseeing the receipt and storage of incoming items
Processing orders and planning the dispatching of products
Monitoring space and tracking stock levels
Setting aside storage areas for new stock
Planning rotas.
Meeting productivity targets
Maintaining computerized admin (often in spreadsheet form)
Maintaining automated storage and retrieval systems
Recruiting, disciplining and training staff
Ensuring security arrangements are in place
Scheduling equipment maintenance and replacing when required
Ensuring products are stocked correctly and safely (especially chemicals and food, that could be pretty dangerous.
Skills:-
Staff management, Running the shifts, Price controlling, Cash office, Till pick ups on manual and self check outs, Changing plan grams, Forecasting on inventory, Focus on availability, Inventory management, Dealing with customer queries/complaints, Maintaining excellent customer relations, Ensuring appropriate stock levels are maintained, Answer telephone queries, Providing help and assistance to customers, Stock merchandising, Stock shelving and displays, Working on tills, cash handlings and all types of transaction, Doing price checks, tickets change, booking deliveries and dealing with queries.
AHEIVEMENTS:
As a part of the company I did few courses and workshops such as “certified British red cross first aide”, running the store in which it includes managing information, making sure the store is set up for trade, daily processes, locking the store, health and safety, food safety, fire, disciplinary, appeals and fair treatment, security, facilities and management systems, serious incidents, think 25 policy and running the store observation and feedback.
In my tenure of Sainsbury’s I achieved seven Shining stars for my great service out of which three of them were for consecutive 100% customer service on the shop floor, tills and for my hard work.
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