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Walid Mazen, Assistant manager in charge of front office manager

Walid Mazen

Assistant manager in charge of front office manager

Helnan International Hotels

Lieu
Egypte - Le Caire
Éducation
Baccalauréat, B.A degree
Expérience
24 years, 4 Mois

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Expériences professionnelles

Total des années d'expérience :24 years, 4 Mois

Assistant manager in charge of front office manager à Helnan International Hotels
  • Egypte - Le Caire
  • Je travaille ici depuis janvier 2000

- Serves as the Hotel Manager on Duty and overseas all hotel operations.
- Ensure the highest levels of hospitality and service are provided.
- Represents hotel management in resolving any guest or hotel related situation.
- Manages the flow of questions and directs guests within the lobby.
- Handles the tracking of service issues

Éducation

Baccalauréat, B.A degree
  • à Faculty of Al Alsun / Ain shams University
  • mai 1986

Specialties & Skills

Overseas
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Front Office
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Hospitality
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Hotel Management
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Opera
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opera system
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opera system
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guest eye contact
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Handling guest complaint
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Langues

Anglais
Expert
Italien
Expert
Arabe
Expert

Formation et Diplômes

• The professional development program for hospitality managers (Formation)
Institut de formation:
Ministry of Tourism, the Egyptian Tourism Federation and International Development Ireland IDI Decem
Date de la formation:
March 2008
Durée:
24 heures

Loisirs

  • reading books-listening to music