I.T. Infrastructure Manager
Al Nasser
Total years of experience :17 years, 1 Months
Managing IT Infrastructural resources like Helpdesk Team, System and Network Teams as well as Hardware and software.
Reporting.
Budgeting and Budget Control.
Coordination with Director IT for departmental reporting.
Designing, Installing, Managing and Troubleshooting IT Infrastructure.
Distater Recovery planning and implementation.
IT Procurement, IT Policy Making, Documentation and working for IT resource management.
Dynamics AX ERP Implementation and Infrastructure installation and management.
Achievements:
Infrastructure implementation for AX Dynamics rollout.
DR site implementation
Recovery from a major disaster.
- Installation, Maintenance and Troubleshooting of Servers, Network Devices and End User machine.
- Keeping Track of Hardware, Software and Network Infrastructure.
- Responsible for Daily Server’s Backup as due to no tape library or autoloader facility.
- Keeping track of antivirus and anti spam servers.
- IT Inventory taking and updating.
- Support IT manager, System Support to IT manager, System & special assignments from IT manager like preparation of documents and presentations, given to higher management by him.
- End user support for Microsoft platform and Lotus Dominos Mailing
- Follow-up with vendors and suppliers.
- Special Tasks assignment from GM related to business marketing like scanning of papers, collecting of BSBC products videos and editing / uploading to youtube for BSBC sites.
- SAGE CRM Support and in-house trainings.
- SAGE ACCPAC ERP daily routine tasks performance like daily report generations, day endings and Inventory related entries.
- Support to end users in Microsoft Office including Word, Excel and PowerPoint for formatting and other routine jobs.
- Trouble shooting of end user devices like colour LaserJet Printers, Scanners, Computers, Laptops and wireless devices.
Projects:
I.T Infrastructure Upgrade 2012
- Key member in designing and optimising Infrastructure design for existing setup of Microsoft Windows with rack servers.
- Foreseeing future needs and providing with comparative studies to different technologies available and pin pointing the best solution keeping in mind future growth and requirements of the company.
- Implementation of new infrastructure upgrade moving from rack servers to blades. Microsoft Windows Server 2003 to 2008, Lotous Dominos Notes to Microsoft Exchange 2010, Lotus SameTime to Microsoft Lync 2010, Microsoft SQL 2005 to Microsoft SQL 2008.
- Training plan for users and developing training material and conducting trainings.
• Installation, Maintenance and Troubleshooting of Servers, Network Devices and End User machines.
• Taking Care of Daily Backups, Creating and managing active directory users and e-mail boxes.
• Managing and applying network securities and auditing the systems and infrastructure on regular basis.
• Developing the drawings for Network and IT Infrastructure.
• Designing and updating IT documents and training Materials.
• Supporting IT manager in daily routine IT jobs.
• Keeping track of Hardware, Software and network infrastructure.
• Handling and managing Database Servers and performing Critical Business Jobs like preparation of ERP Application Bases for the Organization’s ERP system.
• Follow-up with vendors and suppliers.
• Web administration, management and update.
• Providing support to head office, factories, branches and call center staff and giving training for use of computers and the business applications.
• Remote and telephonic support.
• Trouble shooting office IT equipment like printers, scanners, faxes, internal PBX and telephony system.
• Maintenance and upgrade of computers, laptops, POS machines, KEOS Machines.
I.T. Support Person
• Installation, Maintenance and up gradation of Computers, Point of Sales Machines, Servers, Switches.
• Support to the end users as well as performing preventive maintenance.
• Documentation of the daily tasks as well as ongoing projects.
Arranging all IT equipment required for the new stores of La Baguette and Dominos; Installation of machines, network cables and equipment, printers and scanners; Configurations of BackOffice Applications.
Projects (2007 - 2010):
• Taking Over of La Nouvelle General Trading Co.
- Figuring out without any prior details about the setup and Hardware Software and Network.
- Preparing full documentation of IT Infrastructure.
• Implementation of Docuware Archiving Solution
• Infrastructure upgrade of La Baguette General Trading and Contracting Co.
- Designing and documentation of existing IT resources and network.
- Designing and documentation of new setup and transition plan.
- Shifting Head office location from Jabriya to Sharq.
- Implementation and installation of New IBM Blade Servers setup with Windows 2008, Exchange 2007, SQL 2008.
- Implementation of New LAN WAN and Security Devices.
Master in Information Technology.