Shafik Galal, contact center supervisor

Shafik Galal

contact center supervisor

Maachla.com

Location
Kuwait - Hawali
Education
Bachelor's degree, Business Administration
Experience
11 years, 11 Months

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Work Experience

Total years of experience :11 years, 11 Months

contact center supervisor at Maachla.com
  • Kuwait - Al Kuwait
  • My current job since May 2016

A logistics operations manager’s workday can include running a direct distribution center. They ensure that incoming materials from suppliers are in good order and properly stored, and that outgoing parts and materials for customers leave in the right quantities and in good condition. Throughout the day, they may be negotiate with transportation companies over rates or service levels; prepare documents; or review invoices and customs documents. A logistics operations manager may need to look into and resolve issues with suppliers, customers, transportation companies or employees. They also may review distribution center workloads with other departments, coordinating with the schedulers and planners.

Customer Service Representative at souq.com
  • Kuwait - Al Kuwait
  • October 2015 to February 2016

Attracts potential customers by answering product and service questions; suggesting information about other products and services. Opens customer accounts by recording account information. Maintains customer records by updating account information

Senior Social Media / Community Executive at 4points
  • Kuwait - Hawali
  • October 2014 to June 2015

1-Build and execute social media strategy through competitive research, platform determination, benchmark, messaging and audience identification
2-Generate, edit, publish and share daily content (original text, images, video or HTML) that builds meaningful connections and encourages community members to take action

Sales & Marketing Executives at villeroy and Boch
  • Egypt - Cairo
  • March 2014 to June 2014

executives aim to maximize profits through developing sales strategies that match customer requirements and by promoting products, services or ideas. Marketing is one of the most popular career choices for graduates.

Technical Support & Helpdesk at vodafone
  • Egypt - Cairo
  • October 2011 to February 2014

Internet call center and ADSL support

Education

Bachelor's degree, Business Administration
  • at Modern Academy Maadi
  • May 2011

The degree is designed to give a broad knowledge of the functional aspects of a company and their interconnection, while also allowing for specialization in a particular area. B.B.A. programs expose students to a variety of "core subjects" and allow students to specialize in a specific academic area. The degree also develops the student's practical, managerial and communication skills, and business decision-making capability. Many programs incorporate training and practical experience, in the form of case projects, presentations, internships, industrial visits, and interaction with experts from the industry.

Specialties & Skills

Customer Service
Magento
Administration
technical support specialist
customer satisfaction
Magento ( CRM )
communication
Team Player
leadership

Languages

English
Expert
Arabic
Native Speaker