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Shafik Galal, contact center supervisor

Shafik Galal

contact center supervisor ·Maachla.com

Kuwait

Bachelor's degree, Business Administration

Work experience

Total years of experience: 14 years, 0 months

contact center supervisor

May 2016 - Present

Maachla.com

Al Kuwait, Kuwait

May 2016 - Present

A logistics operations manager’s workday can include running a direct distribution center. They ensure that incoming materials from suppliers are in good order and properly stored, and that outgoing parts and materials for customers leave in the right quantities and in good condition. Throughout the day, they may be negotiate with transportation companies over rates or service levels; prepare documents; or review invoices and customs documents. A logistics operations manager may need to look into and resolve issues with suppliers, customers, transportation companies or employees. They also may review distribution center workloads with other departments, coordinating with the schedulers and planners.

Company industry:
Internet & E-commerce
Job role:
Customer Service and Call Center

Customer Service Representative

October 2015 - February 2016

souq.com

Al Kuwait, Kuwait

October 2015 - February 2016

Attracts potential customers by answering product and service questions; suggesting information about other products and services. Opens customer accounts by recording account information. Maintains customer records by updating account information

Company industry:
Internet & E-commerce
Job role:
Customer Service and Call Center

Senior Social Media / Community Executive

October 2014 - June 2015

4points

Hawali, Kuwait

October 2014 - June 2015

1-Build and execute social media strategy through competitive research, platform determination, benchmark, messaging and audience identification
2-Generate, edit, publish and share daily content (original text, images, video or HTML) that builds meaningful connections and encourages community members to take action

Company industry:
Real Estate
Job role:
Sales

Sales & Marketing Executives

March 2014 - June 2014

villeroy and Boch

Cairo, Egypt

March 2014 - June 2014

executives aim to maximize profits through developing sales strategies that match customer requirements and by promoting products, services or ideas. Marketing is one of the most popular career choices for graduates.

Company industry:
Warehousing
Job role:
Sales

Technical Support & Helpdesk

October 2011 - February 2014

vodafone

Cairo, Egypt

October 2011 - February 2014

Internet call center and ADSL support

Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Education

Modern Academy Maadi

May 2011

May 2011

Bachelor's degree, Business Administration

Egypt

GPA (percentage): 75%

GPA (percentage): 75%

The degree is designed to give a broad knowledge of the functional aspects of a company and their interconnection, while also allowing for specialization in a particular area. B.B.A. programs expose students to a variety of "core subjects" and allow students to specialize in a specific academic area. The degree also develops the student's practical, managerial and communication skills, and business decision-making capability. Many programs incorporate training and practical experience, in the form of case projects, presentations, internships, industrial visits, and interaction with experts from the industry.
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Skills

Export
Expert
Export
Expert
Administration
Expert
Administration
Expert
ADSL
Expert
ADSL
Expert
Magento
Expert
Magento
Expert
Customer Service
Expert
Customer Service
Expert
technical support specialist
Intermediate
technical support specialist
Intermediate
customer satisfaction
Expert
customer satisfaction
Expert
Magento ( CRM )
Expert
Magento ( CRM )
Expert
communication
Expert
communication
Expert
Team Player
Expert
Team Player
Expert
leadership
Expert
leadership
Expert
Customer Service
Expert
Customer Service
Expert
Magento
Expert
Magento
Expert
ADSL
Expert
ADSL
Expert
Administration
Expert
Administration
Expert
Export
Expert
Export
Expert

Languages

English
Expert
Arabic
Native Speaker