شفيق جلال, contact center supervisor

شفيق جلال

contact center supervisor

Maachla.com

البلد
الكويت - حولي
التعليم
بكالوريوس, Business Administration
الخبرات
11 years, 11 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :11 years, 11 أشهر

contact center supervisor في Maachla.com
  • الكويت - الكويت
  • أشغل هذه الوظيفة منذ مايو 2016

A logistics operations manager’s workday can include running a direct distribution center. They ensure that incoming materials from suppliers are in good order and properly stored, and that outgoing parts and materials for customers leave in the right quantities and in good condition. Throughout the day, they may be negotiate with transportation companies over rates or service levels; prepare documents; or review invoices and customs documents. A logistics operations manager may need to look into and resolve issues with suppliers, customers, transportation companies or employees. They also may review distribution center workloads with other departments, coordinating with the schedulers and planners.

Customer Service Representative في souq.com
  • الكويت - الكويت
  • أكتوبر 2015 إلى فبراير 2016

Attracts potential customers by answering product and service questions; suggesting information about other products and services. Opens customer accounts by recording account information. Maintains customer records by updating account information

Senior Social Media / Community Executive في 4points
  • الكويت - حولي
  • أكتوبر 2014 إلى يونيو 2015

1-Build and execute social media strategy through competitive research, platform determination, benchmark, messaging and audience identification
2-Generate, edit, publish and share daily content (original text, images, video or HTML) that builds meaningful connections and encourages community members to take action

Sales & Marketing Executives في villeroy and Boch
  • مصر - القاهرة
  • مارس 2014 إلى يونيو 2014

executives aim to maximize profits through developing sales strategies that match customer requirements and by promoting products, services or ideas. Marketing is one of the most popular career choices for graduates.

Technical Support & Helpdesk في vodafone
  • مصر - القاهرة
  • أكتوبر 2011 إلى فبراير 2014

Internet call center and ADSL support

الخلفية التعليمية

بكالوريوس, Business Administration
  • في Modern Academy Maadi
  • مايو 2011

The degree is designed to give a broad knowledge of the functional aspects of a company and their interconnection, while also allowing for specialization in a particular area. B.B.A. programs expose students to a variety of "core subjects" and allow students to specialize in a specific academic area. The degree also develops the student's practical, managerial and communication skills, and business decision-making capability. Many programs incorporate training and practical experience, in the form of case projects, presentations, internships, industrial visits, and interaction with experts from the industry.

Specialties & Skills

Customer Service
Magento
Administration
technical support specialist
customer satisfaction
Magento ( CRM )
communication
Team Player
leadership

اللغات

الانجليزية
متمرّس
العربية
اللغة الأم