Sales and promoting
Saudi telecom company
Total years of experience :4 years, 2 Months
Responsible for acting as a liaison between customers and companies. Assists with complaints, orders, errors, account questions, billing, cancelations, and other queries,
Assist with placement of orders, refunds, or exchanges.
Advise on company information.
Take payment information and other pertinent information such as addresses and phone numbers.
Place or cancel orders.
Answer questions about warranties or terms of sale.
Act as the company gatekeeper.
Suggest solutions when a product malfunctions.
Attempt to persuade customer to reconsider cancellation.
Inform customer of deals and promotions.
Sell products and services.
Utilize computer technology to handle high call volumes.
Work with customer service manager to ensure proper customer service is being delivered.
Close out or open call records.
Handle changes in policies or renewals
As a Sales consultant
- listening to customer requirements and presenting appropriately to make a sale;
- maintaining and developing relationships with existing customers in person and via telephone calls and emails; cold calling to arrange meetings with potential customers to prospect for new business;
- responding to incoming email and phone inquiries;
- acting as a contact between a company and its existing and potential markets;
- negotiating the terms of an agreement and closing sales; gathering market and customer information; representing their company at trade exhibitions, events and demonstrations;
- negotiating on price, costs, delivery and specifications with buyers and managers;
- challenging any objections with a view to getting the customer to buy; advising on forthcoming product developments and discussing special promotions;;
- gaining a clear understanding of customers' businesses and requirements;
- making accurate, rapid cost calculations and providing customers with quotations;
- attending team meeting and sharing best practice with colleagues
- listening to customer requirements and presenting appropriately to make a sale;
- maintaining and developing relationships with existing customers in person and via telephone calls and emails; cold calling to arrange meetings with potential customers to prospect for new business;
- responding to incoming email and phone enquiries;
- acting as a contact between a company and its existing and potential markets;
- negotiating the terms of an agreement and closing sales; gathering market and customer information; representing their company at trade exhibitions, events and demonstrations;
- negotiating on price, costs, delivery and specifications with buyers and managers;
- challenging any objections with a view to getting the customer to buy; advising on forthcoming product developments and discussing special promotions;
- creating detailed proposal documents, often as part of a formal bidding process which is largely dictated by the prospective customer; liaising with suppliers to check the progress of existing orders;
- gaining a clear understanding of customers' businesses and requirements;
- making accurate, rapid cost calculations and providing customers with quotations;
- feeding future buying trends back to employers;
- attending team meeting and sharing best practice with colleagues.