Technical and Sales Account Manager
Rubikomm
Total years of experience :16 years, 7 Months
. Responsibility for the Entire sales and Pre-Sales Process for new customers (from initial contact to the placement of an order).
. Accounts management including Sudan, Yemen, gulf and Levant regions.
· New Products Architectural Design in coordination with Product Management.
· Professional Technical Documents Preparation (product functionality, installation and configuration, and technical proposals).
· Single Point of Contact for all customer and sales team inquiries.
· Technical Trainings Sessions for sales team.
· Conducts conference calls and customer presentations as necessary.
· Responds to RFPs, RFQs and writing technical and financial proposals.
· Responsible for answering presales technical questions while account managers on different services.
· Communicates with the product management department for new features and enhancements on the existing products.
. Research for new products and enhancements.
· Building functional requirements for product releases.
· Participate in the requirements analysis and design phase of the products to assure the understanding of the business requirements and to participate in the product IMAGE and GUI.
· Assessing and approve the compliance list of the tenders.
· Create quick specification sheet for each product to handle capacities and dimensioning.
• Responsibility for the Entire Pre-Sales Process for new customers (from initial contact to the placement of an order).
• Conducts conference calls and customer presentations as necessary.
• Responds to RFPs, RFQs and writing technical and financial proposals.
• Responsible for answering presales technical questions while account managers on different services.
• Communicates with the product development department for new features and enhancements on the existing products.
• New Products Architectural Design.
• Single Point of Contact for all customer and sales team inquiries.
• Technical Trainings Sessions for sales team.
• Assessing and approve the compliance list of the tenders.
• Create quick specification sheet for each product to handle capacities and dimensioning
- Customers database creation, management and maintaining.
- Subscribers profiling
- Customer Care
- Phone directory services
• Introduction to GSM system architecture.
• The cellular system and frequency re-use to increase the capacity of users in network.
• Handover and the protocols of handover.
• Planning to achieve the desired grade of service.
• Congestion and methods to reduce it.
• Introduction to the different kinds of network's alarms, dealing and reporting each one of them.