Mahmood Al Wadeiah

1. Provide High level support in response to user problems and inquiries regarding Systems/Applications (Advent, MS Dynamics GP, and Custom Apps.) functionality, operation, input/output and reporting requirement.
2. Manage and provide direction for the application team in support of business operations.
3. Ensure that applications/infrastructure meet business requirements and fulfill end user requirements
4. Negotiate contracts with software and service providers.
5. Safeguard and secure critical Systems/Applications through appropriate periodical maintenance and backups.
6. Assist in gathering and documenting business requirements as primary business analyst.
7. Provides strategic and tactical planning, development, evaluation, and coordination of the information technology systems
8. Evaluates alternatives and performs proper cost benefit analysis to recommend appropriate solutions.
9. Ensures the security of the information systems, communication lines, and equipment.
10. Recommends changes to software applications based on analysis relating to their impact on all users’ requirements.
11. Communicates IT plans, policies and technology trends throughout the organization, including management groups and professional staff.

Project Manager at King Salman Humanitarian aid and relief center
1. Provide advice on the most suitable IT choices
2. Provide technical support for systems and networks
3. Act as link between end users and higher level support
4. Monitor system and network performance
5. Maintain licenses

1. Creating, documenting and implementing all IT policies and procedures
2. Create plans/roadmaps, validate, and testing for disaster recovery strategies
3. Establish disaster recovery site for the company from scratch
4. Strengthening the IT infrastructure through implementing new technologies.
5. Management of server software and associated backup routines.
6. Day to day IT requirements of the company such as user management, troubleshooting, help, and advice. Maintaining desktop applications, local area networks, IT security and telecommunications.
7. Monitor perceptions of IT effectiveness with managers and end-users in departments, taking prompt action to address deficiencies
8. Ensuring the maximum availability and efficiency of production systems
9. Recommending and implementing improvements and efficiencies.
10. Develop and implement an annual plan and annual budget with performance targets to meet the corporate direction and strategy
11. Manage the IT budgets and expenditure on hardware and software.
12. Performing routine audits of systems and software.
13. Negotiate and administer vendor, outsourcer, and consultant contracts and service agreements
14. Respond to external audit questions and taking corrective action as required.
15. Order management system (TRADENET) implementation
16. VMWare Administration experience

1. MS Dynamics CRM and call center implementation and administration
2. Portfolio fund management system (Burgan) administration
3. Installing, supporting and maintaining Active Directory, ISA Server, Exchange Server, DHCP, DNS.
4. Maintain the smooth running of the network (CISCO Environment)
5. LAN and PC’s troubleshooting
6. Installing and configuring new hardware and software
7. Support end user
8. System and network documentation

1. Installing, supporting and maintaining Active Directory, ISA Server, Exchange Server.
2. Maintain the smooth running of the network
3. Installing and configuring new hardware and software
4. Support end user
5. System and network documentation
6. LAN and PC’s troubleshooting.

I.T. working in implementing and supporting Points of Sale System; In my position I perform the following activities:
1. Apply expertise and skills to keep POS systems functioning efficiently and effectively.
2. Effectively & courteously support team members and stores with POS system hardware, software and operational issues.
3. Train IT and store team members and assist with configuring, deploying & maintaining Retail-Pro POS systems for new store openings.
4. Research & resolve unusual or unwanted Retail-Pro POS system behavior.
5. Create knowledge base articles and support documentation.