Food and Beverage Attendant ( Brauhaus- Bar and Restaurant)
Five-Star Beach Rotana Hotel, Abu-Dhabi
Total years of experience :17 years, 4 Months
Handling inquiries of foreign customers (especially Russian speakers) at restaurant.
Handling restaurant reservations in accordance with personal needs.
Ensuring quick and suitable responses to inquiries of the guests.
Have detailed knowledge about the restaurant’s cuisine and being able to monitor current changes and trends.
Play an active role during the Hotel and Restaurants promotions and provide important feedback to the Management regarding the same.
Report back to the management on suggested ways for improvement when asked.
Being good team player and motivator.
Recording and documenting stocks and supplies.
*Ensure the highest standard of customer service is provided to customers, provide them with details on fares and actively issue tickets and sell related products by identifying customer needs through rapport building, actively seeking out sales opportunities and promoting all Emirates related products. Ensure quality standards are achieved for all customer interactions
*Ensure that all necessary ticket related documentation is filed, time tables updated, brochures, sale and promotional material is properly displayed on individual counters, providing various options to the customer which will assist in increasing sales
*Issue tickets to customers ensuring that all necessary airline rules and regulations are incorporated and that the customer request is met in order to provide them with excellent service. Highlight to customers the legal requirements covering their journey such as passport, visa & health requirements and other details such as check-in place and time
Dealing with accounting matters including reviewing suppliers’ account.
Check payment compliance with the company standard.
Rising of purchase requisitions and orders and monitor the processing of invoices.
Accounts Clerk.
Provide consultations, promote new books, undertake presentations, visit and maintain relations with clients (universities, school, Language Centers, Ministry Training Centers).
Responding to in-coming telephone calls and e-mail and deal with them appropriately.
Communicate with both suppliers and customers over the phone and in writing in English, Russian and Kyrgyz.
Resolve disputes between suppliers and the client.
General accounts filling and book keeping duties.
Assisting my General Manager to look for new market and business.
Repeat Business with a Key Client :
Since the Oxford Press was a key supplier of books and stationary to the US Embassy plus onward distribution to Peace Corp Volunteer's I took control of this assignment, was the key contact and managed this process for our company. I discussed with the Officers at the US Embassy and dealt with any queries, I also under took promotions and maintained good relationships. Since I was the only English speaker I learnt quickly about business relationships and enjoyed the challenge this assignment brought.
Responding to in-coming telephone calls and e-mail and recording and dealing with them appropriately.
Check payment compliance with the company standard.
Rising of purchase orders and requisitions and monitor the processing of invoices.
Ensuring quick and suitable responses to inquiries of the customers.
Translation from Chinese into Russian and vice versa- verbal and written.
- Undertaking seminars and trainings.
- Working with media.
- Doing the summer camps and taking responsibility of the young members of the volunteer’s club.
- Teaching Chinese.
I studied various module on this Degree Course on part time basis including studying courses in a parallel with my Language Studies (see below). I am continuing my studies now via distance learning and will like to complete this course mid 2011 by my own means.
Diploma in Translation – A Class Translator
Chinese Language - Certificate of Chinese Proficiency (Grade C)
Diploma with Honors
