Customer Service Agent
National Bank Of Egypt
Total years of experience :7 years, 8 Months
• Answering inbound calls From customers
• Processing Inquires and orders
• Managing accounts and calculating
The statements to the customers
• replacement and renewing payrolls and
debit cards and credit cards
• up selling the cried cards and loans
• solving the technical issues of the bank
mobile application's
• Handling customer complaints
• Following up on customer calls
• Making outbound calls
• Managing and updating customer databases
• Presenting the mobile application to the
customer and educating how to use it and
making orders
• Verification the commercial facility and
contracting with them
• Travel within sales territory to meet prospects and customers
• Conduct calls and face-to-face meetings
with customers daily to inform them with the
latest offers and discounts
• Build and maintain relationships with new and repeat customers
• Maintain records of all sales leads and/or customer accounts
• Educate customers on how products or services can benefit them financially and professionally
• Sell the company’s products or services to customers within your given territory
• Monitor the company’s industry competitors, new products, and market conditions to understand a customer's specific needs
• Work closely with marketing department to help build the brand
• Travel within sales territory to meet prospects and customers
• Conduct calls and face-to-face meetings with customers daily
• Build and maintain relationships with new and repeat customers
• Maintain records of all sales leads and/or customer accounts
• Educate customers on how products or services can benefit them financially and professionally
• Sell the company’s products or services to customers within your given territory
• Monitor the company’s industry competitors, new products, and market conditions to understand a customer's specific needs
• Work closely with marketing department to help build the brand
• Contact potential or existing customers to inform them about the products and service using scripts
• Answer questions about products and the company
• Ask questions to understand customer requirements and close sales
• Direct prospects to the field sales team when needed
• Enter and update customer information in the database
• Take and process orders in an accurate manner
• Handle grievances to preserve the company’s reputation
• Go the “extra mile” to meet sales quota and facilitate future sales
• Keep records of calls and sales and note useful information
• Answering inbound calls From customers
• Processing Inquires and orders and
payments
• Handling customer complaints
• Following up on customer calls
• Making outbound calls
• Upselling and cross-selling
• Managing and updating customer databases
• Maintain records of NPS