Business Development Manager
White Light Advertising
مجموع سنوات الخبرة :12 years, 0 أشهر
-Setting goals and developing plans for the company's target KPIs with the aim to improve revenue growth.
- Researching, planning, and implementing new target market initiatives and reaching new prospective accounts in target market within KSA.
- Pursuing business leads and moving them through the company's full sales cycle from start to finish.
- Developing quotes and proposals for prospective clients, as well as helping them throughout the closing proccess.
-Setting goals for the business development team and developing strategies to meet those goals with the upper management.
- Achieved business goals and CRM KPIs for year-to-year of 100% from 2015 to 2021.
- Interacted fully with MCI Saudi government rules and regulations, while being the point for reach of any related matter.
- Generated reports for upper management and helped create, update and maintain high call script for representatives.
- Maintained database of customers for follow up, as well as ensuring a seamless process flow from the customer’s initial order to the delivery of services.
- Used social media to help promote the company’s services and reviewed customer evaluations in regards to service representatives’ work and looked for areas that need improvement.
- Supervised customer service representatives and
Ensured that customers receive the quickest service possible across managed locations.
Assists representatives in handling disappointed customers using custom CRM system support program.
- Determined a course of action to resolve customer problems and interacted with customers using phone, fax, email, the company website through (Facebook & Twitter) and in person.
- Provided assistance to representatives during extremely busy times, while ensureing that customer service representatives follow all company policies and procedures when dealing with customers.
- Collected customer payments and Issued customer refunds and took customer complaints to upper management when necessary.
- Maintained a positive, empathetic, and professional attitude toward customers during my work period.
- Responded promptly to customer inquiries and communicated through various channels including but not limited to phone calls, emails, and in-person resolve customer complaints.
- Processed orders, forms, applications, and requests; while Keeping records of customer interactions, transactions, comments, and complaints.
Courses in Principles of Business Management, Business Communications, Principles of Marketing, E-commerce, and Principles of Finance.
English Language Development Program.