احمد محمد سيد مصطفى عبد الواحد, Customer service representative

احمد محمد سيد مصطفى عبد الواحد

Customer service representative

Vodafone

Location
Egypt - Cairo
Education
Bachelor's degree, Geology and Chemistry
Experience
2 years, 4 Months

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Work Experience

Total years of experience :2 years, 4 Months

Customer service representative at Vodafone
  • United Arab Emirates
  • July 2014 to March 2014

Answer phones and respond to customer requests.
Taking care of Services and Processes of Mobiles and connections.
Solving customer inquiries to a satisfactory level of their requirements.
Provide customers with product and service information.
Maintaining quality customer care service. Up sell products and services.
Transfer customer calls to appropriate staff. Identify, research, and resolve customer issues using the computer system.
Follow-up on customer inquiries if not immediately resolved. Research billing issues. Research misapplied payments.
Recommend process improvements. Other duties as assigned.

at Carrefour
  • Egypt
  • January 2013 to February 2014

Good reception for customers
Ability to absorb everything they are asking customers
View all the products to customers with Easily and clarity
Implement the requirements of the company and the action plan work
Timeliness of the work specified

Medical representative at Egyptian Group for pharmaceutical industries
  • March 2012 to May 2012

Possessed sufficient capacity to convince Dr. processor that the drug has its importance
Know-how medicine components
Knowing the negative effects of the drug

Receptionist at فودافون
  • Egypt - Cairo
  • February 2011 to December 2011

"Power system project company PSP" JOB RESPONSIBILITIES
Greet and assist visitors with visitor badges or escort them to the meeting room or to the correct destination.
Answer, screen and direct telephone calls. Organize meetings. Tidy and maintain reception area.
Handle questions about the business or offer brochures with business information.

Education

Bachelor's degree, Geology and Chemistry
  • at كليه العلوم
  • May 2014

حاصل على بكالوريوس علوم ولدى خبره فى المبيعات وخدمه العملاء

Specialties & Skills

Petroleum Geology
Customer Service
Receptionist
كيميائى
Geology
BILLING
COMMUNICATION SKILLS
FOLLETO DE DISEÑO
MEETING FACILITATION
PAINT SHOP PRO
RECEPTIONIST
TELEPHONE SKILLS

Languages

Arabic
Expert
English
Expert

Training and Certifications

تدريبات شركات بترزل (Training)
Training Institute:
شركه خالده
Date Attended:
July 2013
Duration:
400 hours

Hobbies

  • البحث العلمى والاهتمام بالقرائه وممارسه رياضه كره القدم
    حاصل على شهادات عديده فى البحث العلمى لئناء دراستى بالجامعه