Sales Engineer
Grand Seal Solutions
مجموع سنوات الخبرة :7 years, 10 أشهر
Collecting the largest possible number of inquiries and making quotations for various projects upon
request.
Meet contractors' needs for materials, provide product solutions and meet targeted budgets.
Answers product questions with up-to-date knowledge of sales and promotions.
Extensive knowledge of thermal and waterproofing membrane materials and protecting floors and
concrete.
Follow up with engineers after applying insulating materials to evaluate material quality and customer
satisfaction.
Develop successful strategies to develop and expand customer sales.
Develop customized sales techniques to successfully sell services to new and existing clients.
Contact new and existing clients to follow up on the status and progress of projects.
Conducting an analysis of customer needs to provide relevant products or services.
Visit customer sites and represent the company at industry events to showcase products.
Develop dynamic sales proposals to build urgency with potential customers and conduct thorough
market research to expand sales.
Knowledge of calculated production, delivery and installation costs to provide customers with accurate
quotes, pitch products to potential customers and answer questions to close sales.
Meet with existing customers frequently to check on their satisfaction and suggest offers.
Liaise with existing and new customers to discuss how needs can be met through specific products and
services.
Conduct site visits to assess needs, present products and recommend strategic solutions to customer
requirements, Support sales management initiatives to improve business development.
Maintaining personal relationships with clients through frequent visits.
Maintain open communication with leadership to facilitate business development and educate
customers on product features.
Follow-up and generate leads in addition to participating in follow-up activities to obtain new client
accounts.
Provide excellent customer service through active participation, direct eye contact and listening skills.
Interact positively with each customer, provide professional and courteous support for sales and service
needs, and provide assistance in identifying suggested items and merchandise without being obtrusive
or intrusive.
Remain calm and use strong problem-solving and interpersonal skills to resolve conflicts.
Follow the procedures for opening and closing the store in accordance with the company's instructions.
Ask open-ended questions to ascertain the type of item the customer desires, and the limits of the item
recipient's price range.
Count the coins, make change in the stored coupons, Keep cash register drawer organized and balanced
Maintain knowledge of store and current products and promote consistent sales.
Coordinates calculated prices, discounts applied, and payments collected to process transactions.
Process merchandise returns and exchanges for customers to recover payments, trade items, and
provide store credit.
Train newly hired colleagues on store return policies and customer service techniques.
Inventory of stored materials.
Estimating market fluctuations, supply and demand.
Arranging new commodities according to the type and specifications of oils with attractive offers to encourage customer sales.
Answer incoming phone calls to provide information about products and services, store hours, policies
and promotions.
Maintain knowledge of all lubricant brands and specifications, service policy and company.
Build and maintain effective relationships with peers and senior management to drive team success toward shared sales, service and operational goals.
Stay abreast of emerging trends and provide helpful customer service to help choose the right product.
Provide advice on products, services and retail techniques used.