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خالد شميس, Senior Sales Executive

خالد شميس

Senior Sales Executive·Al-Orouba Coffee

Egypt

Bachelor's degree, Psychology

Work experience

Total years of experience: 8 years, 8 months

Senior Sales Executive

January 2023 - Present

Al-Orouba Coffee

Mansoura, Egypt

January 2023 - Present

• Proactively engaged with customers to enhance satisfaction and build lasting brand loyalty in various sales and service roles.
• Utilized strong communication skills to effectively address inquiries and resolve issues, ensuring a consistently positive customer experience.
• Cultivated robust relationships with clients, significantly contributing to higher retention rates and an increase in repeat business.
• Established effective feedback systems to capture customer insights, driving continuous improvement in service delivery and operational efficiency.
• Demonstrated leadership capabilities by mentoring team members, fostering a collaborative environment that enhances overall performance and customer satisfaction.

Company industry:
Merchandising
Job role:
Sales

Customer Service Executive

January 2021 - January 2023

Marketing Agency

Mansoura, Egypt

January 2021 - January 2023

• Resolved customer complaints efficiently, ensuring high satisfaction and loyalty, which contributed to repeat business and increased sales opportunities.
• Analyzed customer needs to provide tailored solutions, significantly enhancing the overall customer experience and driving customer retention.
• Demonstrated exceptional communication skills to address inquiries, fostering positive relationships and trust, essential for sales and customer service roles.
• Collaborated with team members to streamline service processes, resulting in increased operational efficiency and reduced response times, ultimately improving team performance and customer satisfaction.
• Leveraged problem-solving abilities to manage customer interactions effectively, enhancing service delivery and supporting sales initiatives.
• Actively participated in training and mentoring team members, contributing to a culture of excellence in customer service and sales management.

Company industry:
Marketing

Senior Sales Executive

December 2019 - January 2020

AFIAA Al-Bawady Water Company

Riyadh, Saudi Arabia

December 2019 - January 2020

• Developed strong customer relationships to enhance satisfaction and loyalty in service and sales roles.
• Delivered tailored solutions that met individual customer needs, fostering retention and trust.
• Assessed customer interactions to uncover upselling and cross-selling opportunities, driving revenue growth.
• Collaborated with cross-functional teams to create and implement strategies that boosted sales performance.
• Leveraged customer insights to improve service delivery and elevate overall customer experience.
• Demonstrated leadership in guiding teams to achieve operational excellence and exceed performance targets.
• Focused on customer-centric approaches to ensure high-quality service and support in all interactions.

Company industry:
Merchandising

Team Leader

January 2018 - October 2019

Tie Shop Company

Mansoura, Egypt

January 2018 - October 2019

• Analyzed customer service and sales performance metrics to identify key areas for improvement, enhancing overall service delivery.
• Developed and executed strategic initiatives that significantly increased team efficiency and elevated customer satisfaction ratings.
• Implemented targeted training programs aimed at enhancing team skills in customer engagement and effective sales techniques.
• Fostered a collaborative team culture that encouraged open communication, leading to improved morale and productivity.
• Transitioned into roles such as ممثل خدمة عملاء and ممثل مبيعات, leveraging leadership skills to drive sales and customer service excellence.
• Oversaw operations as مشرف خدمة عملاء and مشرف انتاج, ensuring high standards of service and productivity were consistently met.

Company industry:
Retail & Wholesale

Supervisor

October 2016 - January 2018

Vodafone Broker Company

Mansoura, Egypt

October 2016 - January 2018

• Analyzed key performance indicators (KPIs) to elevate customer service and sales effectiveness, ensuring optimal operational performance.
• Developed and delivered detailed performance reports to management, highlighting trends and actionable insights for informed strategic decision-making.
• Collaborated with cross-functional teams to implement innovative strategies that enhanced customer satisfaction and drove significant sales growth.
• Leveraged data-driven methodologies to identify training needs, fostering a skilled workforce capable of delivering exceptional customer service and sales results.
• Championed initiatives that improved team productivity and morale, contributing to a positive work environment and enhanced service delivery.
• Actively participated in the development of sales strategies that aligned with organizational goals, driving revenue growth and market expansion.

Company industry:
Trading & Commodity Trading

Education

Mansoura University

January 2016

January 2016

Bachelor's degree, Psychology

Egypt

GPA (rating): Good

GPA (rating): Good

دراسة علم النفس والتنمية البشرية وعملت فى خدمة العملاء - المبيعات - والادارة والاشراف وأتطور فى صناعة المحتوى على السوشيال ميديا وأدرس التسويق عموما .

ELMANSOURA UNIVERSITY

January 2016

January 2016

Bachelor's degree, PSYCHOLOGY

Egypt

GPA (rating): Good

GPA (rating): Good

درست علم النفس والتنمية البشرية وعملت فى خدمة العملاء -المبيعات - الادارة والاشراف وحصلت على العديد من الدورات واتطور فى صناعة المحتوى وأدرس التسويق عموما .

Skills

Video Production
Expert
Video Production
Expert
التنمية البشرية
Expert
التنمية البشرية
Expert
التنمية المستدامة
Expert
التنمية المستدامة
Expert
نمو المبيعات
Expert
نمو المبيعات
Expert
إدارة خدمة العملاء
Expert
إدارة خدمة العملاء
Expert
مونتاج
Intermediate
مونتاج
Intermediate
ستوب موشن
Beginner
ستوب موشن
Beginner
الذكاء الاصطناعى
Intermediate
الذكاء الاصطناعى
Intermediate
تنمية بشرية
Expert
تنمية بشرية
Expert

Languages

English
Intermediate

Training and Certifications

Certifications
Generative AI
Introduction to Operations Management
Sales Skills and Strategies
Video Production
Freelance Development
Introduction to Project Management
Fiber Optics Course
IC3 Certificate
Human Resources Management Course

Hobbies

  • Sports, walking, enjoying the sea, watching various arts.
    I have obtained training and appreciation certificates in various fields.