Operation Manager
Lanoisette
Total years of experience :21 years, 3 Months
- Develop and improve Products quality.
- Oversee all daily operation including production, training, distribution
- Control the wastage and conduct monthly store inventories.
- Discuss with the Top Management how to improve our services and quality of products.
- Follow the market needs and market share by doing different studies.
- Daily meeting with staff to make sure the operation is running up to our standard.
Give different consultation to few new and established companies, work with owners on short and long terms plan, redesign company structure, work closely to improve production lines,
- Improve the quality of products ( Sweets & Bakery)
- Improve the packaging of the products to move out of hypermarket image.
- Create & increase more than 30 products in our display.
- Review the sales reports and stop some weak products.
- Interviewed job candidates and made staffing decisions
- Provide all reports, daily, weekly and monthly figures of sales to the top management.
- Suggest and submit action plan to open new branches.
- Responsible for all orders, returns and billing reports. With special care for the special orders.
- Conduct daily/weekly meeting with all staff in the factory and the point of sales.
- Increase the sales for more than 35% within the 1st year.
- Control the wastage and the mess in few branches which lead to increase the sales for more than 100%.
- Open 2 new branches within 1 year.
- Change & improve the style of packaging.
- Open the Arabic Sweet line which was not existing.
- Develop and improve a lot of products such as cakes, mini & normal sandwiches.
- Oversee all aspects of daily operation including production, hiring, training and counseling of employees.
- Involved in interview and select calibers candidates to make sure that I have a strong and qualified team.
- Attend specialized exhibition to motivate my knowledge in the field.
- Oversee and following the social media sales and revenue.
- Provide all reports relating to sales, production, items, staff to the Upper Management.
- Establish the 1st branch from the beginning until we reach 9 branches.
- Involved totally in opening the new branches starting from recruiting ending with products and system.
- Involved in purchasing all the required equipment, accessories and items needed.
- Attend international and national exhibitions such as Italy, China, UAE, and Lebanon.
- Do the marketing plan considering the seasons during the year.
- Involved with the top management in improving the quality of the products by conducting regular customer survey.
- Control the wastage and conduct monthly store inventories.
- Regularly follow the market share and do analysis study based on the competitors.
- Conduct weekly meeting with the staff to improve their skills and knowledge of the products.
- Conduct regular customer service training with the staff to make sure that we reach the high level of customer satisfaction.
- Follow the daily sales reports with the branches supervisors and Managers.
- Follow the requested orders from the factory and control it based on the sales reports.
- Follow the staff attitude and skills and improve their customer services sense.
- Do the sales and inventory report and discuss it with the top management.
- Involved with the top management in improving the quality of the products by conducting regular customer survey.