Service Operation Manager
Anglo Arabian Healthcare Group
Total years of experience :14 years, 2 Months
Providing high quality, up to date documentation for all service arrangements.
Assisting in the development of a customer service policy for the company.
Arranging daily / weekly operations meetings/ reports.Ensuring that all services related activities are preformed in a efficient, timely and professional manner.
Demonstrated executive characteristics such as high integrity, honesty, leadership, trust, goal oriented. Daily customer experience feedbacks online and written.
Attending the meetings with Hospital Director General Manager Of Strategy
Operations & Contractors for the Launch.
Coordinating with Clinic Launch activities; forms, policies, recruitment.
Working on web page content, print materials, FANR Approvals.
Coordinating with Marketing - Directory of Services Signage’s for the Clinic.
Interviewing Stuff for the Clinic, Preparing daily activities for Clinic.
Supervise all areas of a hospital.
Assist in the education of new joiners and doctors in teaching hospital.
Develop procedures for quality assurance, patient services, department activities.
Directing, coordinating and administering medical and non medical resources, facilities and services.
Developing services and implementing changes, recruiting staff.
Dealing with complaints and problems.
Enhances patient care delivery system by providing admissions function interface with the nursing and professional staff.
Give required information about resort facilities .Assist guest requests/complaints, deliver service required.
Have a thorough knowledge of emergency procedures.
Performing any reasonable request as directed by management.
Accepting cash, checks, or bankcards for payment.
Deliver excellent customer service.
Deal with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail.
Receiving payment, issuing receipts and handling cash.
To make sure that each and every guest is welcomed with cold/hot towel and welcome drink on arrival.
To escort and provide correct directions to all internal and external guests
Assist guests with general inquiries about the hotel and its facilities, as well as daily events and functions.
To assist Other Hotel Front office Operation (Club Executive/Premium Leisure) whenever required.
Healthcare management strategies and operations
Tashkent Pedagogical University, Psychology Diploma 2002-2006 Tashkent, Uzbekistan