Senior Techincal Support
Mishrtaf Al-madian
Total years of experience :14 years, 3 Months
Installating, Configures, installs operating systems, and applications in response to the demands of a complex
network design.
- Installation For new ERP
- Training end-users on the use and features of the ERP Company System
- Analyzes bugs in system and application software; researches and tests possible solutions; implements solutions.
- Projects Support
- Install and configure IPCCTV (Hanwa-Dahua-Hik-Vision)
- Manage IPTel Solution (Avaya-Grand Stream)
- Responsible for studying new projects (It Pricing).
- Take the responsibility for the new construction projects (It Equipment) Following diagrams -Install -BOQQuotation.
- Remote Support During Covid -19
- Enforces network security and installation procedures.
- FortiGate Firewall.
- Anti-virus (Bitdefender GravityZone -Trend Micro)
- Office 365 admin center.
- Teams Admin Center.
- Troubleshooting system and network problems, diagnosing, and solving hardware or software faults.
- Replacing spare parts if required.
- Providing support, including procedural documentation and relevant reports.
- Following diagrams and written instructions to repair a fault or set up a system Admin.
- Setting up new users' accounts and profiles and dealing with password issues.
- Testing and evaluating new technology.
- Conducting electrical safety checks on computer equipment.
- Optimizes computer usage by researching and recommending enhancements to system capabilities and
performance.
- Reporting And Documentation For all above Duties.
nstalling, Configures, installs operating systems, and applications in response to the demands of a complex
network design.
- Training end-users on the use and features of the various operating systems and applications on the various
platforms.
- Troubleshooting system and network problems, diagnosing, and solving hardware or software faults.
- Replacing spare parts if required.
- Providing support, including procedural documentation and relevant reports.
- Following diagrams and written instructions to repair a fault or set up a system.
- Setting up new users' accounts and profiles and dealing with password issues.
- Testing and evaluating new technology.
- Conducting electrical safety checks on computer equipment.
- Analyzes bugs in system and application software; researches and tests possible solutions; implements solutions.
- Optimizes computer usage by researching and recommending enhancements to system capabilities and
performance.
- Enforces network security and installation procedures.
- Works With vendors to resolve hardware operating system issues; researches and tests possible solutions and
implements solutions.
- Reporting And Documentation For all above Duties .
Re-branding team from Arca Alaqeeq Hotel to Millennium Alaqeeq hotel
- during this period
• Installing new opera PMS server
• Installing sun accounting system
• Installing material control system
• Installing Hits (HRPAYROLL System)
• Installing new email’s Office 365
• Installing new domain
- Working as Systems & network Administrator
- Identifies, troubleshoots and resolves hardware, software and network related problems encountered by endusers of the District network, the Internet and PCs
- Adding new host machines to the network
- Administering network security
- Administering network services, such as email.
- Provide support for network related issues related to the end users (both Ethernet & Wireless)
- Respond to requests for technical assistance from guest for IPTel, wireless & IPTV via telephone, or remotely to
diagnose and resolve technical hardware and software issues.
- Monitor user’s connections and proactively repair problems to ensure smooth operations.
- Monitors data communications network to ensure that network is available to all system users and resolves data
communications problem
- Tandberg Video Conference
- Core Switch &Switches (Cisco)
- Nomadix Internet Billing System
- Cisco Call Manager
- Cisco Wireless Controller
- Ingesuite IPTV System (entertainment-solution)
- Micros Opera, Sun 6, Material Control
- HITs (Hits HR Solutions)
- Honeywell CCTV Cams System
- HRMS (e-electron HRMS System)
- Reporting And Documentation For all above Duties .
Working as IT while serving in Armed Forces 2008 - 2009
Working as technical support in PearDev Software House 2009 - 2010
Working as IT at Arab Contractors (Osman Ahmed Osman) 2010 - 2014
Working as IT At Arac Al-Aqeeq Hotel Madinah (Arab Resort Areas Company (ARAC)) From November 2014 till Now
it software, hardware and networking
troubleshooting
Major Computer Science Certificate BSC in Physics and Computer Science - Faculty of Science Grade. Year 2008 Major Scientific mathematics Certificate Graduated from El May height school.