IT Client Excllence Supervisor
Emirates Steel Arkan
Total years of experience :15 years, 9 Months
مشرف التميز في خدمة العملاء في تكنولوجيا المعلومات مسؤول عن الإشراف على جميع عمليات تكنولوجيا المعلومات لضمان الكفاءة والفعالية، وتقديم الدعم الفني للعملاء الداخليين والخارجيين. يقود الفريق ويوجههم لتحقيق أهداف الخدمة، مع تحليل وتحسين أداء الأنظمة باستمرار. يضمن أمان الشبكات والأنظمة من خلال تنفيذ سياسات أمان صارمة، ويعمل كحلقة وصل بين قسم تكنولوجيا المعلومات والإدارات الأخرى. يدير مشاريع تكنولوجيا المعلومات من التخطيط إلى التنفيذ، ويشجع على الابتكار والتحسين المستمر داخل الفريق.
Highlights:
• Efficiently improvised and upgraded the server room & IT room in the company.
• Separated the server room from IT room.
• Lead in-house developments.
• Added a sensor light in server room.
• Set up a new network Wi-Fi guest.
• Upgraded the operating system.
• Created network inside the Lab.
• Paperless environment in the factory.
• Supported a website for Anabeeb GRP, PVC, and BAGS
• Installed CCTV for Anabeeb GRP on Standard MCC.
• Manage installation of new PC for AVAYA system.
Responsibilities:
• Responsible for organizing, modifying, installing, and supporting the company’s computer systems.
• Install, configure, and support LAN/WAN/Wi-Fi.
• Diagnose and fix network/system faults.
• Upgrade the company’s telephone system (AVAYA System)
• Upgrade file server to HP ProLiant DL 380 Generation 5.
• Support hand punch machine for maintenance model Hand Punch 4000 (across all factories).
Key Projects:
• Zeyara Management System
• Zeyara Attendance System
• Anabeeb Café.
• Employee Certificate System (ECS)
• Anabeeb Website Improvement
• Archiving System
• Anabeeb Gallery
• Meeting room Management System (MRMS)
• Asset Inventory Management
Responsibilities:
• Responsible for maintaining computer equipment and providing.
• Provided technical expertise and direction to all provisioning, installation/configuration, operation, and
maintenance.
• Managed overall IT operations.
• Assisted System Administrator in installing DC & DNS.
• Evaluation of software and hardware products.
• Managed user and computer accounts.
• Performed a variety of moderately complex IT support duties to ensure smooth delivery of technology services.
Highlights:
• Successfully led and managed the installation of the CCTV and barrier gate arms.
• Upgraded all hardware such as printers and PC in the Alain factory.
Responsibilities:
• Provided support and technical assistance.
• Troubleshot reported problems regarding operating systems.
• Managed users.
• Installed and configured new systems and hardware.
• Managed backup system & security solutions.
• Collaborate with users to resolve queries.
Emirates Cement Factory, Al Ain, UAE
One of the most significant projects I was involved in during my studies that has been implemented in my field of work is an enhancement to the Zeyara Management System is a software application that is designed to track and manage visitors to a building or facility. It typically includes features such as visitor registration, check-in/check-out and visitor tracking. The system helps streamline the visitor check-in process, enhance security by monitoring and controlling visitor access, and provide a centralized database of visitor information for future reference.