Customer Service Agent
Shamiya International Catering
Total years of experience :3 years, 10 Months
- Explaining the features of the products with an emphasis on specific points.
- Persuading customers on the product they think about through focusing on their needs.
- making the local and global orders online through odoo system.
- Tracking the order timing or any problem with the warehouse team.
- Handling customer's problems by following all relevant retail Policies
and work ethics.
- Creating sales reports using excel and with graphs to emphasis the shift differences.
- Following up with different shifts to solve problems or delayed orders.
- Answering online chats on website and helping people while they were making their orders.
- Demonstrate the slightly difference between products and the compatible devices to work with or the misunderstanding of how to use.
we studied broad concepts of commerce from economic side detailed in accounting, Finance, Business, Management, Merketing, Customer Care, Sales with covering the core concepts of them and with presentations and graduation projects that assissted what we have learnt