samah helal, Manager Assistant

samah helal

Manager Assistant

English Courses

Location
Egypt - Ismailia
Education
Bachelor's degree, English Department
Experience
4 years, 8 Months

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Work Experience

Total years of experience :4 years, 8 Months

Manager Assistant at English Courses
  • Egypt - Ismailia
  • January 2011 to August 2013

o Management of holidays, overtime and sick leave
o Filing and sorting of documents.
o Information search.
o Solving learners' problems.
o Invoicing.
o Supervising Teachers.

office coordinator at Colorboxes
  • Egypt - Ismailia
  • February 2010 to February 2011

o Greeting clients.
o Management of executive diaries.
o Sending e-mails to clients and partners.
o Organization of executive meetings.

Customer Service at T-E Data
  • Egypt - Ismailia
  • January 2009 to January 2010

o Providing help and advice to customers.
o Communicating with customers by telephone, email, letter and face to face.
o Investigating and solving customers' problems.
o Issuing refunds or compensation to customers.
o Team leader.

Education

Bachelor's degree, English Department
  • at Faculty of Arts Mansura University
  • May 2012

Faculty of Arts

Specialties & Skills

Recruitment
Administration
HR Strategy
Organizational Behavior
Customer Service
computer skills

Languages

English
Expert

Training and Certifications

Foundation Certificate in Human Resources Management : (Certificate)
Date Attended:
January 2012
Valid Until:
August 2012
Upper Intermediate II (Level 11) (Certificate)
Date Attended:
July 2008
Valid Until:
October 2009
INTERNATION COMPUTER DRIVING LICENCES (Certificate)
Date Attended:
July 2010
Valid Until:
October 2010
Upper Elementary II (Certificate)
Date Attended:
July 2007
Valid Until:
September 2007