Shadi Murad, Operations Manager

Shadi Murad

Operations Manager

Best Trip

Location
Saudi Arabia
Education
High school or equivalent, Scientific
Experience
13 years, 9 Months

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Work Experience

Total years of experience :13 years, 9 Months

Operations Manager at Best Trip
  • Egypt - Cairo
  • January 2021 to December 2022

• Monitored and reviewed operational performance, aiding improved business strategy to maximise productivity.
• Developed, recommended and implemented strategies to improve employee work quality and speed.
• Maintained faultless quality control standards, resulting in reduced downtime and maximised revenue.
• Boosted company efficiency through strategic technology upgrades and process improvements.
• Aided senior leadership by recommending corrective actions and improvements to company operations.

Operations Manager at OYO Oreval Technology Company
  • Saudi Arabia - Jeddah
  • February 2018 to December 2020

Developed, recommended and implemented strategies to improve
employee work quality and speed.

Streamlined operational efficiencies by establishing and implementing
effective programmes.

Reduced costs and improved operations by analysing processes and
customer feedback.

Collected regular customer and employee feedback, interpreting
findings to enable corrective action.

Boosted company efficiency through strategic technology upgrades
and process improvements.

Office Assistant at Anfasic Dkhoon UAE Perfumes Company
  • Saudi Arabia - Jeddah
  • December 2014 to December 2017

Managed day-to-day admin, including file organisation, spreadsheet
development and report writing.

Created weekly and monthly reports and presentations, enabling
improved operational analysis.

• Oversaw daily office operations and equipment maintenance.
Handled media and public relations inquiries by allocating relevant
company spokespersons.

Marketing Manager at Promo Vision Publicity And Advertising
  • Saudi Arabia - Jeddah
  • December 2011 to November 2014

Analysed customer data and campaign performance to drive
improvements.

• Delivered sales pitches and presentations to high-profile clients.
Realised greater team efficiency and effectiveness to continue
significant year-on-year revenue growth.

• Developed impactful brand and style guides.

Manager's Assistant at Al- Futtaim Company
  • Saudi Arabia - Jeddah
  • February 2009 to October 2011

Fulfilled managerial duties as required and trained new hires in
organisational procedures

Managed accounting duties such as revenue reporting and forecasting,
enabling smooth financial operations.

Addressed customer issues calmly and professionally, delivering quick,
successful resolutions.

Evaluated staff performance, implementing training and development
programmes to maintain exceptional service levels.

Education

High school or equivalent, Scientific
  • at Alsalam
  • February 2008

Specialties & Skills

Management
OPERATIONS
BOOST (C++ LIBRARIES)
CUSTOMER SERVICE
MANAGEMENT
MARKET RESEARCH
MARKETING STRATEGIES
REGISTRATION EVALUATION AUTHORISATION AND RESTRICTION OF CHEMICALS (REACH) REGULATIONS
RESEARCH
SALES OPERATIONS

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