Arabic live customer service support
Mindbridge Pvt. Ltd.
مجموع سنوات الخبرة :3 years, 10 أشهر
1. Fluent in English and Arabic for seamless communication.
2. Handling customer inquiries via chat, email, and phone, sorting by urgency.
3. Expertly communicating with Arabic-speaking customers.
4. Managing high call volumes efficiently.
5. Understanding and meeting customer needs for satisfaction.
6. Building strong customer rapport through transparent communication.
7. Providing accurate information using the right tools.
8. Resolving complaints promptly and following up for resolution.
9. Documenting interactions and managing customer accounts.
10. Adhering to communication protocols and policies.
11. Going the extra mile to engage and delight customers.
12. Demonstrated success in customer support roles, exceeding targets.
13. Exceptional phone skills and attentive listening.
14. Proficient in CRM systems.
15. Customer-focused and adaptable to diverse personalities.
16. Strong time management and multitasking abilities.
17. Minimum education requirement: high school diploma. ni
Debt Collector ( Dubai Islamic bank Emirates NBD National Bank of Abu Dhabi Mashreq Bank RAK Bank )
1. Maintaining customer relationships within the network.
2. Collecting payments on overdue bills.
3. Contacting customers via telephone.
4. Using computer systems for skip tracing.
5. Informing clients of overdue accounts and amounts owed.
6. Attempting to collect payments.
7. Ensuring accuracy of customer information.
8. Assessing the collectability of debts based on customer stories.
9. Providing advice or referrals to debt counselors.
10. Recording new commitments to repay debts.
11. Managing records and purging them when debts are satisfied.
12. Adhering to federal and state debt collection laws.
13. Generating reports for management.
14. Verifying and evaluating potential customers from screening lists.
15. Contacting clients to determine reasons for overdue payments and appropriate strategies.
16. Establishing contact with the right individuals and collecting status and feedback.
17. Arranging field visits to locate customers and collect payments.
18. Performing administrative tasks such as recording address changes and managing records of deceased clients/debtors.
1. Handling non-payment accounts for various products including personal loans, advance salary, and auto loans.
2. Contacting customers via telephone calls and emails to negotiate debt repayment solutions.
3. Searching for uncontactable customers through provided sources and arranging field visits.
4. Focusing on customers with higher risk exposure and offering discounts, easy payment plans, and obtaining post-dated checks (PDCs) and updated documents.
5. Prioritizing major accounts and segregating potential accounts for follow-up.
6. Building trust relationships with debtors to mitigate future issues.
7. Regularly updating account status and database records.
8. Utilizing computer systems for skip tracing and creating lists of delinquent customers.
9. Ensuring accuracy of customer information.
10. Adhering to federal and state debt collection laws.
11. Informing clients of overdue accounts and current amounts owed.
12. Locating customers using loan documents, paperwork, and databases.
13. Recording new commitments to repay debt and setting up repayment plans.
14. Communicating with HR/payroll for confirming employment and end-of-service benefits (EOSB) status.
15. Tracing customers via social media and local government websites for employment details.
School perfect
