Technical Support
SAMI Advanced Elecotronic Company
مجموع سنوات الخبرة :9 years, 5 أشهر
Provide technical support
Diagnose and troubleshoot hardware, software, and network problems
Install, configure, and maintain computer systems and applications
Guide users through step‐by‐step solutions for resolving technical issues
Document and track issues and resolutions in the support ticketing system Collaborate with other IT team members to resolve complex issues
Assist in the setup and maintenance of network infrastructure
Conduct training sessions to help users become more proficient with technology Ensure timely and accurate resolution of technical issues to maintain high customer satisfaction
responsible for generating sales, building and maintaining customer relationships, and achieving sales targets
Comprehensive coursework in computer systems, software development, network management, and cybersecurity Hands‐on experience with programming languages such as Python, Java, and JavaScript In‐depth study of database management, operating systems, and web development Completed projects involving system analysis, design, and implementation Strong foundation in IT infrastructure, including hardware, software, and network configurations