sales supervisor
Zain KSA
Total des années d'expérience :15 years, 10 Mois
some of responsibility:
- Do appoint sales representatives.
- Based training for sales representatives.
- Encouraging and motivating sales representatives.
- Issue commands.
- Planning setting target.
- Communicate with existing customers and attract new customer.
- Open sales channels supporting our team
- Presence with some of events
~ Partner with STC as Business Division (Regional) ~
Highlights
• Designated to lead a team of nearly 70 (6 supervisors, 60 sales staff and 2 sales support executives), formalized the sales process and assigned targets to sales teams in the region.
• Studied the daily activity reports to understand sales volume achievement, demand pattern, business requirements of customers in different industries and forwarded relevant inputs to the marketing team.
• Accorded credit for establishing an energetic and productive work culture, mentored employees from different departments as required and recommended training courses for professional development.
• Implemented and accomplished Saudization objectives of the company, built a robust recruitment plan to ensure induction and career growth of Saudi nationals.
Key Responsibilities
• Finalized the business development strategy and the annual operating budget based on sales targets given by the corporate customer, maintained the brand value of the corporate customer and the franchise through excellent customer service.
• Regularly interacted with STC representatives to understand targets and requirements, received feedback on current performance, and communicated crucial marketing information.
• Increased internal capacities, financial and human resource, forwarded requisition to STC for additional region and target allotments, secured new contracts and boosted commission revenues for the company.
• Verified high-value and bulk sales orders of telecom / communications services that included VPNs, leased lines, Wi-Fi facility etc., scrutinized documents submitted by customers before closing sales.
• Ensured 100% compliance with statutory requirements specified by the telecom regulatory authority in the region, submitted papers and completed formalities as required for every sale made.
• Personally surveyed company premises along with assessment of the available infrastructure to finalize project requirements while executing technology solutions / infrastructure projects at client locations.
• Directed the technical teams to ensure timely completion of ongoing projects as per schedule, attended project review meetings, and issued instructions to the procurement team to acquire hardware / software / devices to enable service delivery.
• Amicably resolved interpersonal problems of employees, escalated and discussed serious HR matters at the management committee meetings and controlled attrition rates during the tenure.
• Chaired business review meetings, studied reports submitted by Sales Supervisors, revised strategy in particular markets and industries based on factual data collated by Sales Supervisors; activated renewed plans to grow sales in competitive markets.
~ Contract with Mobily ~
Highlights
• Aug 2008: Posted the highest sales figures in Saudi Arabia in the given period with particular focus on managing costs and maintaining brand image of the corporate customer.
• 2009: Bagged the “Best Sales Supervisor” award for exceptional sales achievement in Q1 and Q2.
• Received the certificate in consecutive years 2008 and 2009 - “Outstanding Performance & Lasting Contributions”.
• Successfully led a team of 18 sales executives, motivated sales personnel to consistently achieve targets and advised development courses to enhance personnel skillsets.
Key Responsibilities
• Managed the existing sales channel, developed new avenues for sale of Mobily products and achieved stiff targets to gain maximum market share in the region.
• Recruited competent sales staff, conducted training sessions for new hires, communicated the job requirements clearly and equipped the team suitably to realize revenues.
• Worked in conjunction with other functions to receive, process and close orders; provided order details to Mobily and addressed concerns in case of sales or customer account-related issues.
• In close collaboration with Sales Managers in Saudi Arabia, determined the business development plan, shared solutions to common business problems, developed a professional network and a reliable contacts database to increase sales.
• Executed turn-around strategy to revive ailing sales figures in critical markets, studied competitor activity and devised plans to combat cutthroat competition.
• Prepared and submitted business performance reports to the senior management, explained reasons for performance deficiencies and noted improvement recommendations for immediate implementation.
Previous Assignments
• 2007 to 2008 (1 Year): Sales Promoter, Sara Prestige Company, Riyadh, Saudi Arabia
• 2006 to 2007 (1 Year): First Assist Manager, Al Mawared Food Company, Riyadh, Saudi Arabia
• 2005 to 2006 (1 Year): Stores Supervisor, Al Shaya Trading Est
• 2003 to 2005 (2 Years): Store Manager, Al Hokair Company
• 2002 to 2003 (1 Year): Salesman, AL Shaya Company
CERTIFICATIONS, TRAININGS AND WORKSHOPS • Nov 2015: Customer Experience Fundamentals Course • Aug 2014: Teamwork Course • Mar 2012: Strategic Selling Skills Course • Sep 2011: Selling Skills Course • Jun 2010: Sales Induction Course • May 2007: English Certificate, Direct English (Foundation Level 97%, Level One 93%) • Jan 2002: 20 Hours training - Development of Sales Processes, Alothaim • Jan 2002: 40 Hours training - Customer Service, Alothaim • Jan 2002: 40 Hours training - Accounting Sales, Alothaim • Dec 2001: 20 Hours training - How to Work in the Private Sector Skills, Alothaim • Dec 2001: 15 Hours training - Time Management, Alothaim • Dec 2001: 15 Hours training - Presentation Skills, Alothaim