Business development
Cloma store
Total years of experience :2 years, 7 Months
• Developed and implemented strategies to enhance overall customer experience, resulting in a 25% increase in customer satisfaction within six months.
• Conducted customer journey mapping and identified pain points to proactively address customer needs and improve service delivery.
• Collaborated with cross-functional teams to ensure consistent and seamless customer interactions across all touchpoints.
• Implemented a customer feedback system and analyzed data to identify trends, insights, and areas for improvement.
• Established and maintained strong relationships with key clients, addressing their concerns and ensuring their satisfaction. Developed and executed marketing campaigns, including digital advertising, social media, email marketing, and content creation, resulting in a 40% increase in lead generation.
BIRDUNPERFUMES
• Bench marking the idea against author website in Saudi market. Creating a MVP to test the evaluate the performance the products Creating weekly tasks to the team and freelancers Making monthly promotion plan whit the limited budget to a chief monthly sales goal Searching for potential products by asking consumers observing market trends
• The Ministry of Hajj and Umrah Tasks: Organizing and managing crowds of pilgrims Guiding and assisting the lost Dealing and communicating with Umrah and raft companies Coordination between team members - Leadership and guidance