Abdallah Suleiman, Sales Executive

Abdallah Suleiman

Sales Executive

Al-Arabiya Electrical

Location
Kuwait
Education
Bachelor's degree, Business Administration And Marketing
Experience
14 years, 6 Months

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Work Experience

Total years of experience :14 years, 6 Months

Sales Executive at Al-Arabiya Electrical
  • Kuwait - Al Kuwait
  • My current job since June 2023

Prospecting and generating leads.
Consulting with clients on power needs.
Presenting and selling generator solutions.
Providing quotes and generating proposals.
Negotiating contracts and closing sales.
Managing customer relationships.
Staying informed about industry trends.
Collaborating with technical and support teams.
Meeting sales targets and reporting performance.
Networking and attending industry events.

Customer Relationship Officer at GIG
  • Jordan
  • January 2023 to June 2023

Handle the concerns of the people who buy their company's products or services.
Working to rectify issues experienced by individual customers as well as aim to improve the organization's overall customer satisfaction ratings.
Responsible for new clients and assisting them in application applying process.
Evaluating and interpreting clients` financial condition and characteristic as to ensure borrower`s repayment capacity.
Collecting and reporting clients` detail information.

Senior Customer Revenue Executive at OSN
  • Jordan - Amman
  • September 2018 to January 2023

Develop and enforce company financial policies and regulations.
Analyze financial statements and determine monthly revenues and expenses.
Develop revenue recognition strategies to maximize company revenue.
Generate revenue reports and financial statements for management review.
Forecast monthly revenue and identify and communicate revenue opportunities to management.
Oversee revenue analysis, management, calculations, and reporting functions monthly basis.
Provide financial expertise to Management for revenue improvements.
Assist in revenue accounting and closing processes on a monthly, quarterly, and annual basis.
Develop internal controls to support revenue management activities.
Review and recommend improvements to existing revenue management functions.
Identify and resolve revenue-related issues promptly.

Hotel Front Office Supervisor at Crown Plaza hotel and resort dead sea IHG Group
  • Jordan - Safi
  • September 2017 to September 2018

Provide outstanding services and ensure customer satisfaction.
Address customer concerns and complaints promptly and professionally.
Respond to customer needs and requests promptly.
Answer phone switchboards and transfer call and take messages.
Manage incoming and outgoing mails and faxes.
Post charges to customers and handles card and cash transactions.
Plan and assign workloads for front office associates.
Supervise associates in their assigned job duties.
Prepare operational and financial records for Manager to review.
Identify resource requirements and manage resource allocations to ensure complete coverage and continuous availability.
Assist in hiring and training associates in front office duties.
Evaluate the performance of associates and provide appropriate feedback.
Ensure associates follow company policies and operational procedures.
Schedule regular meetings to discuss issues and updates.
Educate associates on safety, emergency, and security procedures.

Front Office Shift Leader at Amman Rotana Hotel
  • Jordan - Amman
  • September 2016 to September 2017

Greeting and thanking guests in a sincere, friendly manner.
Checking guests in on arrival and out on departure.
Greet all guests and assist them with check-in and check-out.
Respond to all guest questions and requests.
Answer and forward phone calls.
Manage guest bookings and reservations.
Keep a tidy and orderly workspace.
Assist with administrative and clerical tasks as needed.
Posting charges to appropriate guest accounts.
Anticipating and addressing guests' needs and resolving their problems and complaints.
Assisting guests with disabilities.
Operating switchboard and assisting with inquiries.
Assisting the reservations manager with taking reservations.
Collaborating and communicating with other internal departments to ensure guest satisfaction.
Complying with company procedures and safety policies.
Performing duties on a daily checklist.

Front Desk Agent Receptionist at Intercontinental Amman
  • Jordan - Amman
  • September 2013 to September 2016

Greet all guests and assist them with check-in and check-out.
Respond to all guest questions and requests.
Answer and forward phone calls.
Manage guest bookings and reservations.
Assist with administrative and clerical tasks as needed.
Posting charges to appropriate guest accounts.
Anticipating and addressing guests' needs and resolving their problems and complaints.
Operating switchboard and assisting with inquiries.
Assisting the reservations manager with taking reservations.
Collaborating and communicating with other internal departments to ensure guest satisfaction.
Complying with company procedures and safety policies.
Performing duties on a daily checklist.

Guest service operator at Intercontinental Hotel Amman
  • Jordan - Amman
  • September 2011 to September 2013

Responsible for greeting and welcoming guests.
receiving and delivering all incoming and outgoing mail and packages.
answering all calls and directing as needed, scheduling meetings, and coordinating office activities.
Directs call to guest rooms, staff, or departments through the switchboard or PBX system.
Receives guest messages and deliver the same to the guest.
Logs all wake-up call requests and performs wake-up call services.

Housekeeping Office Coordinator at Intercontinental Hotel Amman
  • Jordan - Amman
  • December 2009 to September 2011

Schedules the work of a housekeeping crew and insures that assigned duties are completed on schedule and meet quality standards for the unit.
Coordinates and participates in the hiring process for new Custodians; makes employment recommendations to the department manager.
Supervises preparations, set-ups, and take-downs for special events. Coordinates with other departments, as needed. Maintains inventory and attendance records.
Monitors expenditures for supplies, equipment, and personnel for compliance with budgetary limits.
Research institutional housekeeping 'best practices." Recommends changes in practices, methods, and products. Purchases and issues supplies purchases equipment with department manager approval; recommends vendors.
Trains Housekeeping staff and ensures that performance standards are met.
Provides feedback to Housekeeping staff on improvement needed.
Coordinates evaluation process for assigned staff; provides substantial input to the department manager about the performance of assigned staff. Participates in dispute resolution for housekeeping staff refers disciplinary action to department manager.
Performs all the tasks of a Custodian, as needed.

Education

Bachelor's degree, Business Administration And Marketing
  • at Arab Open University - Jordan
  • September 2015

Specialties & Skills

Hospitality
Leadership
problem solving skills
Marketing
Customer Service
Communication and problem solving
Leadership
Management

Languages

Arabic
Native Speaker
English
Expert

Hobbies

  • Cooking
  • Gardening
  • Hiking
  • Reading