Operations Manager
TEBA
Total years of experience :14 years, 4 Months
Monitored budgets and financial information monthly, and Recommended a shift in expenditures to save 5M in 2021. Established 20 hours of training for new hires that improved Retention by 15% . Identified bottlenecks in service delivery, and Negotiated service level agreement to improve clients' service Delivery by 2 days.
Understood corporate procedures and processes, and ensured total staff compliance.
Assisted in hiring processes as well as staff performance Evaluations, conducting reviews and administering disciplinarian Action as required.
Assisted in hiring processes as well as staff performance evaluations.
Conducting reviews and administering disciplinarian action as Required.
Opened new 15 stores through that 5 years.
Created documentation surrounding in and out merchandise . Established drills 2 times per month.
Regularly audited performance measures Listened to staffs needs and restructured personnel shifts and assignments, resulting
in an increase in retention by 29% Kept track of all plant costs
• Manage store appearance, including merchandising and displays, signage, decorations and cleaning.
• Delegated work to employees based on shift requirements, individual strengths and unique training.
• Address customer inquiries and resolved complaints.
• Coordinate sales reports, reconcile accounts and made bank deposits.
• Reduce process lags by effectively managing 35 employees to ensure optimal productivity.
• Improve store status from market worst to best by implementing process improvements and identifying performance gaps for corrective action.
• Reorganize sales floor to meet company demands.
• Supervise and train team of 3 Asst Manager / 30 staff while improving store sales by 80%.
• Fostered positive working relationships with business leaders, vendors, and customers.
• Direct and supervise employees engage in sales, inventory-taking and reconciling cash receipts.
• Train staff to deliver outstanding customer service.
• Answer customers questions and quickly resolve problems and complaints.
in overall day-to-day operations of store including continuous development of effective store associates to achieve desired sales and results.
•Handled all scheduling for store shifts.
•Led teams in planning, implementation and execution of merchandising and operating initiatives.
•Help less experienced staff manage daily assignments.
•Answer phones and perform clerical office functions.
•Maintained up-to-date department organizational chart.
•Tagged, organized and stored physical files.
•Outlined product features and answered questions about delivery policies, service standards and other areas of interest.
•Open new merchandise boxes and stocked sales floor racks and shelves with latest items.
•Mentoring new employees on customer service, money handling and organizing strategies.
•Recommended optimal merchandise based on customer needs and desires.
•Stay up to date on store promotions, payment policies and security practices.
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