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Mohamed Saber Ibrahim  MBA, Key Account Manager

Mohamed Saber Ibrahim MBA

Key Account Manager·ITL Leisure Tourism and Travel Company

Saudi Arabia

Master's degree, GLOBAL MANAGEMENT

Work experience

Total years of experience: 14 years, 9 months

Key Account Manager

March 2020 - Present

ITL Leisure Tourism and Travel Company

Riyadh, Saudi Arabia

March 2020 - Present

- liaise with corporate contacts, build and develop relationships, target MNC accounts.
- assist with the preparation of contractual agreements and ensure that these are fully adhered to.
- Work with the province manager, devise a detailed plan that maximize business for both retail & corporate.
- ensure corporate meets its set targets.
- effectively solve problems with corporate and increase business share.
- prepare proposals, presentations and contact reports .
- evaluate corporate payments and recommend for revision of credit terms if necessary.
- ensure partnership with potential corporate for Roadshows to promote ITL products as necessary.
- Provide reports and analysis (MIS) to corporates as required.
- monitor market and introduce if any new business opportunity apart from traditional way of business.
- Establish and build effective and productive relationships within the corporate .
- Keep up to date information about the market happenings, e.g. News and competitive activity.
- Work with operations team and give necessary updates about corporate.
- Monitor corporate business and visit them to check if our operations managing services as per SLA.
-Work closely with Province manager to inform, promote and deliver corporate partnership programs.
- Attend internal meetings, seminars, working groups, provide reports and analysis as required.
- support Province manager as required.

Company industry:
Travel Agency
Job role:
Sales

Operation Supervisor

March 2018 - March 2020

ITL Leisure Tourism and Travel Company

Riyadh, Saudi Arabia

March 2018 - March 2020

a. To lead a team of people to achieve operational deliverables in terms of targets, ensuring customer satisfaction & build relationships.
b. Prepare and analyze consultants and team’s performance reports (Up sell, Cross Sell, & Directional Selling
c. Manage team’s work schedule, attendance and take appropriate actions if necessary.
d. Guide and mentor team members from a process perspective to ensure delivery of SLAs
e. Manage and resolve escalations and issues raised by customers and the implant consultants.
f. Allocate work and tasks to the team.
g. Administer performance figures and manage real time issues to ensure customer requests are met in line with service level agreements, manage resources in an effective way.
h. Promote continuous process improvement: encourage team members to contribute to improvements; foster an environment where team members feel able and willing to offer ideas.
i. The implant team Supervisor will be involved in direct client contact and will be responsible for the achievement of quality service, profitability and productivity goals.
j. Lead and develop team effectiveness through 1 to 1 coaching, feedback, performance reviews, quality checks, regular team meetings and formal appraisals. Track ongoing performance and observe / monitor individual results.
k. Master in-depth knowledge of client profile involved in implementation of new clients and attend client review meetings along with the Client Relationship Manager/KAM

Company industry:
Travel Agency
Job role:
Hospitality and Tourism

Travel Consultant

April 2012 - September 2014

ALTAYYAR TRAVEL GROUP

Riyadh, Saudi Arabia

April 2012 - September 2014

-Plan and sell transportations, accommodations, other travel services.
-Cooperate with clients to determine their needs and advise them appropriate destination, modes of transportations, travel dates, costs and accommodations
-Provide relevant information, brochures and publications (guides, local customs, maps, regulations, events etc) to travellers
-Book transportation, make hotel reservations and collect payment/fees
-Use promotional techniques and prepare promotional materials to sell itinerary tour packages
Deal with occurring travel problems, complaints or refunds
-Attend travel seminars to remain updated with tourism trends
-Enter data into our software and maintain client files
Network with tour operators
-Maintain statistical and financial records
-Meet profit and sales targets.
- Maintained close liaison with customers on issues relating to bookings.
-Ensured all issues relating to ticketing complied with best practice.
-Effectively contributed towards strategy developments.
- Monitored and communicated airline schedule changes and flight cancellations.
- Checked all manifests against information booked.
- Issued airline tickets for bookings in line with contracts.

Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Ticketing Agent

March 2008 - February 2012

starco travel

Cairo, Egypt

March 2008 - February 2012

• Worked well to achieve targets and ensured that all queues and updates were regularly checked.
• Utilized all preferred Airline contacts.
• Handled internal and external calls, offering the highest level of customer service.
• Managed database and back office as required.

Provide information and suggestions to the clients on the best destinations for travel according to the travel time during
the year, tour packages, accommodation, transportation, international driving licenses .
* Handling leisure packages & ticketing booking for Retail & corporate customers for all over the world.

Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

membership

November 2010 - October 2011

YAT Learning Solutions

Cairo, Egypt

November 2010 - October 2011

\[ MCIT \] Scholarship 2011 :
Sponsored by Ministry of Communications and Information Technology and YAT LEARNING SOLUTIONS co.

- Duration : 9 months.

- Certifications:
• MCTS (70-432)
TS: SQL Server 2008, Implementation and Maintenance.
• MCTS (70-433)
TS: SQL Server 2008, Database Development.
• MCITP(70-450)
PRO: Designing, Optimizing and Maintaining a Database Server Infrastructure using Microsoft SQL Server 2008.
• MCITP(70-451)
PRO: Designing Database Solutions and Data Access using Microsoft SQL Server 2008.

Company industry:
IT Services
Job role:
Teaching and Academics

membersip

November 2009 - February 2010

YAT learning Solutions

Cairo, Egypt

November 2009 - February 2010

 CONTACT Certificate CENTER REPRESENTATIVE SCHOLARSHIP Sponsored by Ministry of Communications
and Information Technology and YAT LEARNING SOLUTIONS co.

>Duration : 3 months.
Key learning Points :
• Using communication skills to exceed customer expectations.
• Customer care and call handling skills.
• Dealing with difficult customers and situations skills.
• Self-management skills.

* " I have achievement certificate from CCLS (call center learning solutions) "

Company industry:
IT Services
Job role:
Teaching and Academics

Education

ESLSCA BUSINESS SCHOOL

December 2019

December 2019

Master's degree, GLOBAL MANAGEMENT

Egypt

GPA (rating): Very good

GPA (rating): Very good

Master of Business administration (MBA)
View attachment

Helwan University

July 2008

July 2008

Bachelor's degree, Bachelor / Tourism Studies

Egypt

Bachelor / Tourism Studies Faculty of Tourism and Hotels Management, Helwan University 2008.....Graduation Grade: Very Good. 82%
View attachment

Skills

Team Leadership
Expert
Team Leadership
Expert
Sales
Expert
Sales
Expert
Staff Training
Expert
Staff Training
Expert
Management
Expert
Management
Expert
Communication Skills
Expert
Communication Skills
Expert
Excellent Presentation
Expert
Excellent Presentation
Expert
Excellent organizational skills to reach the required deadlines.
Expert
Excellent organizational skills to reach the required deadlines.
Expert
Communication Skills
Expert
Communication Skills
Expert
Management
Expert
Management
Expert
Staff Training
Expert
Staff Training
Expert
Sales
Expert
Sales
Expert
Team Leadership
Expert
Team Leadership
Expert

Languages

Arabic
Expert
English
Expert

Training and Certifications

Certifications
IELTS
Apr 2014 - Apr 2016
اماديوس +a
Amadeus egypt
Mar 2009 - Jun 2009

Hobbies

  • الانجازات
    - حصلت على شهادة دوليه فى مجال خدمة العملاء -قمت بتدريب اكثر من 1500 فرد على مهارات الاتصال وخدمة العملاء -حصلت على درجة A+ فى نظام حجز اماديوس من قبل شركة اماديوس ايجيبت فى مصر 7years of experience as a travel agent+ Excellent knowledge of computer reservations systems, GDS systems(AMADEUS,GALILIO) Sound knowledge of domestic and international travel trends